Business

We think of dogs who bite, lunge, snarl and bark as aggressive, but that isn't necessarily the case, according to Tori Ganino, co-owner of Calling All Dogs, on Harvester Avenue.

Those behaviors are often a response born of fear, Ganino said, and dogs can be taught to be less fearful in situations they find stressful.

"What we do is train them that these situations aren't so bad, that you don't have to be afraid, you don't have to bite to make the person or thing go away,"  Ganino said. "Instead, we're going to help you feel better about it. So we change their emotional responses from a fearful one to a good one so that when I they see this person coming along, it's not such a bad thing. It's a good thing."

Ganino is a certified animal behavioralist, certified by the International Association of Animal Behavior Consultants, the only such certified consultant in Genesee County.

The certification process includes more than 400 hours of coursework, 500 hours of work with clients and a 12-part, essay-based exam. Certification also requires ongoing training and keeping abreast of the latest research-based behavior and training techniques.

Ganino started on the path toward certification after becoming the owner of a dog who had become fearful after a bad experience with a man in a pet store where the dog had been available for adoption. Ganino said in certain situations, the dog would just shake with fear. She wanted to help her pup handle fearful situations better so she sought some training.

The first training class used what's known as "flooding," which is repeated exposure to the fearful situation until the dog learns not to fear the stimulus any longer, usually by just emotionally shutting down. Ganino didn't feel good about that technique for her dog, so she sought out alternatives and discovered animal behavior training.

"I wanted to find a way to help him feel better about the situation and not put him in a situation he couldn't handle," Ganino said.

Unlike techniques that rely on punishment or dominance, behavioral training is about positive reinforcement for correct behavior.

If a dog snarls and lunges at certain people, the owner shouldn't scold, but rather divert the dog's attention, elicit the desired response and then reward the dog for the correct behavior.

"If he's in a situation where he's growling, he's over the point where he's comfortable with what's going on, so you need to take him away from it so can get him at a place where he's comfortable and then start the training," Ganino said. "That's where the behavior work really starts. You can't reinforce the emotion. You can make changes to get him to feel better, but at the time that he's seeing that person and thinking, 'I'm upset and I'm getting yelled at, too,' he learns that it validates his concerns. He's feeling a threat. It's not a good situation and he's getting yelled at."

Dogs look to their owners for leadership and an owner who is upset in a bad situation is telling a dog "This is a situation where you should be upset."

"With behavior work, we don't say, 'I don't want you to bark at this person,' " Ganino said. "Instead, we say, 'Why don't you look at me. Why don't we go over here and do this.' because 'no' just means stop, but you're not helping him understand what he's supposed to do. When he's lunging at another person, back him up and work with him so he realizes, 'I can look at that person, but what am I supposed to do when I look at him? I'll look back at mom and dad and they'll guide me through it. We'll play. We'll get rewards for it and then we'll go on our way.' "

Ganino owns Calling All Dogs with her husband, Rich, and while Ganino specializes in working with fearful and aggressive dogs, Calling All Dogs offers a range of obedience classes and personal training sessions as well as doggie day care.

A typical six-week class is $99, but on a space-available basis, owners of foster dogs can sign up for free classes.

Well-behaved dogs are socialized, get plenty of exercise and ample mental stimulation. They know what's expected of them and can count on their owners to provide a stable routine. Obedience classes are as much about training the owners as training the dogs, and it helps the owners understand how to avoid situations that maybe their dogs can't handle and then raising the fear factor.

"Any dog can have that emotional change to 'I'm upset and I'm scared,' " Ganino said. "A lot of times biting is a response to 'I'm afraid.' We can help a dog feel better, but it's up to the owners not to put them in situations they're not ready to handle."

Ziebart, an auto service shop, held its ribbon cutting this morning to celebrate opening the new location. Franchise owner Tony Mattiacio holds the giant scissors. This is Mattiacio's fourth franchise location for the national chain of outlets that provide a variety of services including detailing, wraps and starters.

Pellegrino Auto Sales in Batavia is growing -- again.

In 2013, the company added office space to the front of its building, then it bought the acre of land next door so the car lot could be expanded and now Pellegrino's is adding a new five-bay service center with an expanded customer service area.

"We're just growing," said Guy Pellegrino (pictured). "We're doing more business, both service and sales. We're busting at the seams."

Pellegrino has added 5,000 square feet of blacktop and the lot's inventory will expand from 75 vehicles to 100.

The new five-bay service center will mean more employees and Pellegrino's will also start doing alignments in-house.

The current service bays, which provide service on inventory cars, those sold by Pellegrino's as well as to service-only customers, will be used for space to take pictures inside of cars for marketing, online sales and for detailing. 

The latest expansion project represents an investment by Pellegrino's of more than $200,000.

Video produced by Greater Rochester Enterprise covering yesterday's announcement at GCC.

Frank van Mierlo is clearly a man who believes he has a role to play in changing the world.

The phrase "change the world" did, in fact, pass over the lips of the solar energy entrepreneur once today while he addressed a room full of local and state dignitaries in Stuart Steiner Theater at Genesee Community College. Van Mierlo was there, joined by Gov. Andrew Cuomo, to unveil ambitious plans for a $700 million investment by his company to build a silicon wafer factory on 105 acres of Genesee County land that could employ 1,000 people as soon as 2017.

Even the name of his company, 1366 Technologies, is a homage to van Mierlo's far-reaching global ambitions. Sunlight falls on the planet at the rate of 1,366 Watts per square meter, hence 1366. The number is significant because at that rate, the sun sends us 130,000 terawatts of energy each year. We only need a fraction of that, 17 TW, to power civilization.

"We need to rapidly deploy solar," van Mierlo said in an interview after the announcement. "We need to grow this industry at 30 percent a year. If we do that and we keep growing at 30 percent a year, by 2030, we will produce enough solar energy to power the planet."

And at a price cheaper than coal.

The solar energy market has been growing by 30 percent a year for 30 years, with rapidly improving technology, and like the power of compound interest, the rate of advancement is seemingly -- seemingly -- accelerating.

The technology that powers 1366 was incubated at the Massachusetts Institute of Technology and van Mierlo describes it as a game changer. The company's process cuts silicon waste, reduces the expense of production by 50 percent and takes a third less energy to produce a wafer than current manufacturing techniques.

Ely Sachs, a former MIT professor, is a partner in 1366 and the engineer behind the process 1366 uses to create its wafers. Rather than make clumps of silicon that are carved and cut into wafers, as is common in manufacturing solar wafers now, the 1366 process is more like making sheets of glass, poured directly from molten silicon.

The goal of 1366, van Mierlo said, is to make solar more affordable than coal.

"When solar was first introduced in 1970s, the cost was $7 per kilowatt hour," van Mierlo said. "A kilowatt hour, a little bit of a wonky term, but if you take an old-fashioned 100-watt lightbulb, you leave it on for 10 hours, that's a kilowatt hour. At the time, $7 per kilowatt hour, was extremely expensive. Now, 40 years later, unsubsidized, the cost on a good installation, in a sunny area, the cost is down to 7 cents per kilowatt hour.

Coal is currently about 3.2 cents per kilowatt hour.

The word unsubsidized is important. Solar may be one of the most heavily subsidized industries in America right now.

While states, including New York, offer tax credits for consumers and businesses to install solar panels, the federal government offers a 30-percent tax credit, but that's a tax credit set to expire next year and there is opposition in Washington to extending it. There is some concern that the solar industry has already grown "too big to fail" and ending the tax credit will cost more than 100,000 jobs nationally.

The political winds of the issue leave van Mierlo undaunted. Solar is simply an imperative society must pursue if we're going to change the world.

"A 30-percent growth rate only works when it's a team effort, so it's absolutely essential that everybody pitches in," van Mierlo said. "People like us have to pitch in. We have to come with the technology and the innovation. We have to deliver the cost reductions and we absolutely need broad support to keep growing fast enough. In the end, this becomes a self-fulfilling prophesy. If you believe in it, you support it, the cost will come down and it will bring economic prosperity. If you say it's never going to work and you walk away from it, well, then it will become impossible to make progress and that also becomes a self-fulfilling prophesy."

Cuomo has bet big on solar, backing a $1 billion investment known as NY-Sun and WNY is now poised to become a hub of solar energy production. Earlier this year, Solar City began construction on a 1.2-million-square-foot solar panel factory in Buffalo with the promise of creating 1,400 jobs. A major investor in Solar City is Elon Musk, the entrepreneur who helped launch PayPal and used the fortune that company brought him to launch Space X and Tesla Motors. Officials with Solar City said just a week ago that the panels it will produce in Buffalo will be the world's most efficient, using its own proprietary technology.

Musk is well known in tech circles for dreaming of saving the world through technology. Like Musk, van Mierlo is leveraging prior business success to help fund his own plant-saving ambitions. Prior to cofounding 1366, he owned a robotics company, again based on technology developed at MIT, that he eventually sold.

"It's true that I have some economic freedom, and working on something that matters, that's just a fun thing to do," van Mierlo said. "Given a choice, you outta do something that is worthwhile. Energy is an interesting problem and one that needs solving and I think we're going to play a big part in the solution."

The new 1366 plant will take up only about 8 percent of the 12,500-acre WNY Science and Technology Advanced Manufacturing Park -- STAMP -- in Alabama, a project Genesee County Economic Development Center CEO Steve Hyde has been working on for more than a decade. Nearly every speaker today, including Cuomo, Empire State Development CEO Howard Zemsky, Sen. Mike Ranzenhofer and Assembly Majority Leader Joseph D. Morelle praised Hyde's vision and tenacity in creating and sticking with STAMP, even as doubters and naysayers predicted it would never work.

"This is a game changer," Cuomo said. "A hundred-and-thirty-thousand-square-foot building. At the end of the day, as many as 1,000 jobs. Quality jobs. High-tech jobs. Well paying jobs feeding off an educated workforce being nurtured by some of the great educational institutions in this state. That is the future.

"And the way it happened is the way it should happen," he added. "The IDA worked with the county. The county worked with the region. Two regions collaborated. Western New York and the Finger Lakes, not competing, but actually collaborating and getting a world-class entrepreneur with a phenomenal product that not only can create jobs and make money but can also make this world a better world."

Van Mierlo said when the 1366 plant is fully operational, it will churn out enough wafers each year to generate three gigawatts of power. A nuclear power plant, by comparison, might generate a single gigawatt of power each year.

Increased production and distribution will help bring the cost of solar energy down, which is what van Mierlo said he is really after.

"When solar is 2 cents a kilowatt hour, we can pay for installations that are less than ideal, can pay for energy storage and you will end up with a clean solution that is actually affordable," van Mierlo said. "I'm a firm believer that it's actually possible here to have a solution that helps the economy, but it's not going to come easy.

"The important thing now: Manage the energy supply so that it doesn't threaten life on the planet and that we end up with a solution that doesn't compromise our economy either. We absolutely need investment. We need support. But we also need to bring the cost down so it helps the economy and not just a continuous investment plan."

With the first project scheduled to break ground in the spring, the state will now release some $33 million in grant money pledged to create the infrastructure -- roads, sewers, utilities -- necessary for STAMP to attract manufacturing businesses. While 1366 will benefit indirectly from this investment, the direct subsidies 1366 will receive are those frequently approved by the GCEDC board, from a reduction in taxes on the increased assessment of the property (and the increased assessment will be substantial in this case), to mortgage tax relief to sales tax abatement on materials. The total package will be worth $97 million over 10 years.

Those incentives certainly played a role in 1366's decision to come to Genesee County, van Mierlo said, but he was also attracted by the workforce the area's universities can provide, the central location between Rochester and Buffalo and, most importantly, the inexpensive, clean energy provided by Niagara Falls.

"Hydropower is a real attraction and will be one that is a real advantage to us," van Mierlo said. "It cuts the cost of making the wafer by a factor of three and it's clean. The use of hydropower means there is no C02 at all. Steve Hyde calls it 'clean to green,' and that's a phrase that has really come to life."

Now that 1366 is coming to STAMP and boosters have a real project to talk about with site selectors and potential tenants, it's going to get easier to attract the next business into the park, both Hyde and Mark Peterson, CEO of Greater Rochester Enterprise said.

Those who make decisions about where to construct high-tech facilities are going to become believers in STAMP now, Peterson said.

"People are going to say, 'wow, holy cow, this is real,' " Peterson said. "This a mega site, 1,250 acres. You don't have very many of those with power and water to them in the world, so we're on the world stage right now and this is only going to make us more competitive. Genesee County is right in the middle of Buffalo and Rochester. This is going to be the place to be."

Peterson said computer models run by GRE indicate the 1366 plant, with an economic multiplier effect, will generate more than $4.3 billion in spending regionally over the next five years.

Like the governor, Hyde called the 1366 announcement a "game changer."

"This is a new day," Hyde said. "We have technology companies to the left in Buffalo, to the right in Rochester, and now they're right here right now. Where else would you rather be today? We have opportunities through investments and technology and terrific companies like 1366 Technologies that are going to be here for years and create thousands of high-paying jobs for our kids."

Gov. Andrew Cuomo.

Steve Hyde flanked by Ray Cianfrini, chairman of the Gensee County Legislature, and Mark Peterson, CEO of Greater Rochester Enterprise.

Members of Genesee County SCOPE were set up on East Saile Drive, across the road from the County Airport, prior to the governor's arrival in Batavia, to protest the SAFE Act. There were also picketers on Bank Street Road, on R. Stephen Hawley Drive and just outside the GCC entrance.

Frank van Mierlo, CEO of 1366 Technologies, a Boston-based, MIT-bred solar energy company, presents Gov. Andrew Cuomo with a commemorative silicon wafer during today's announcement of a $700 million investment by the company in a new production plant in Genesee County.

This is the first major project to sign on with WNY Science and Technology Advanced Manufacturing Park (STAMP) in Alabama. The CEO said his company intends to break ground on construction in the spring and be fully operational by 2017. The facility will manufacture silicon wafers for solar panels and could employ as many as 1,000 people in what Cuomo described as good, high-paying jobs.

While STAMP has benefited from state and federal grants to build infrastructure to support the kind of manufacturing facilities officials hope to attract, the only subsidies going directly to this project are standard tax breaks on the increased assessed value and sales tax abatements. The total incentive package is $97 million spread out over 10 years.

We'll have an in-depth story on today's announcement tonight or first thing in the morning.

The product is Batavia made, so it should be Batavia sold, the way Andrew Young and Pete Zeliff see it, so they've opened up a downtown retail store for p.w. minor's shoes.

Not just seconds, but the full product line.

"That is something totally different from what the store was known for before," said Zeliff, speaking of p.w. minor's outlet at the factory on Treadeasy Avenue. "The store was always known for seconds and it was a discount store. We still have the factory seconds and all that, but we also offer everything we sell. All of our number one product is here in the store."

Young and Zeliff have been aggressive about growing the 148-year-old Batavia-founded business since acquiring it in August, 2014. They're moving manufacturing jobs from China back to Batavia and have hired top-tier professional product development specialists and designers.

As some of those new products are brought to market, they will be introduced in the Batavia store, Young said.

"It's neighbors making the product you're buying," Young said. "It couldn't be any neater."

The company has rented the retail space at 97 Main St. only through January. Young and Zeliff want to see how it goes before making a longer-term commitment. The store will be open Tuesdays through Saturdays, starting today.

While they are continually asked by people in the community where they can go to buy p.w. minor shoes, they aren't often making it over to 3 Treadeasy Ave. The owners hope the new location is easier to find and more top of mind.

"I've lived here for 60 years and I didn't know where 3 Treadeasy Ave. was," Zeliff said. "So we'll try being here on Main Street, being in front of people and reminding people as they walk by that p.w. minor is here, it's hometown, it's hometown jobs."

For previous p.w. minor coverage, click here.

Nearly 700 tickets were sold to this year's wine walk in Downtown Batavia, with a couple of dozen businesses participating. Rain didn't dampen the good times.

Top photo is the service area for The Batavian in the entryway of the Masonic Temple building. Thanks to Dee Neilans, Lisa Ace and Lucie Ann Griffis for serving the food and wine, and special thanks to Dibble Family Center for catering our food service.

WWE wrestler Jinder Mahal made an appearance at Foxprowl Collectables, Ellicott Street, Batavia, yesterday, spending time talking with fans and signing autographs. Owner Bill Hume, pictured with Mahal, said the wrestler, a native of Calgary and graduate of the University of Calgary with a degree in communications and culture, was a really friendly guy who bantered about his time in WWE and the characters he's met as a professional wrestler.​

There's a new game in town for your entertainment and digital access needs -- Western NY Protech and McBride Electronics in Le Roy. The company represents DirecTV, Dish, Empire Access and security services.

The company represents these services throughout Genesee County and manager Robert Radley, who has five years experience in the industry, said Protech can help customers reduce their monthly bills.

The company is owned by Chris McBride and Paul Welker, who have combined decades of experience in the industry.

Protech kicked off its new business in Le Roy with a grand opening celebration today.

Press release:

The Board of Directors of the Genesee County Economic Development Center (GCEDC) approved final resolutions for applications for assistance from the Genesee County Chamber of Commerce and Reinhart Enterprises, Inc., at its Oct. 1 board meeting.

The Genesee County Chamber of Commerce is planning to purchase and renovate an existing building at 8276 Park Road in the Town of Batavia for its new offices, as well as to house Genesee County’s tourism office. The project will involve the construction of a two-story glass structure for a visitors' center, which will be located off the Batavia 48a exit of the New York State Thruway. The Chamber was approved for $71,535 in sales tax, mortgage tax and property tax exemptions. The planned capital investment will total $930,000.

“Tourism is an important revenue generator for our community and having a visitor’s center strategically located at the Thruway exit will only enhance the Chamber’s efforts to continue to grow this industry,” said GCEDC Chairman Paul Battaglia.

“The Park Road location will allow us to take tourism marketing to the next level in Genesee County,” said Tom Turnbull, president of the Genesee County Chamber of Commerce. “With 800 hotel rooms, Batavia Downs, shopping plazas and popular restaurants all within a one-half mile of this location, we believe an attractive, welcoming visitors' center will allow the Chamber to market our many assets and attractions, and stimulate tourism spending throughout Genesee County.”

Reinhart Enterprises, Inc., a property holding company, will expand its facility located 36 Swan St. in the City of Batavia by adding 16,000 square feet of additional warehousing space to accommodate a tenant’s growing distribution center. The company was approved for sales tax, mortgage tax and property tax exemptions totaling approximately $182,460 in estimated incentives. The project’s capital investment will total approximately $600,000.

“It’s good to see continued investment being made in the City of Batavia by existing companies like Reinhart Enterprises,” said Battaglia. "Our agency will continue to work hand-in-hand with all businesses in our community that are expanding and adding employment.”

Andre Gliwski Jr. has moved his retail store, AJ's Crafts, from its original East Main Street location to 240 Ellicott St. The move into the slightly smaller space will reduce his overhead, Gliwski said, and with a city-plowed lot next door, parking will be easier for his customers. With the move, a couple of new vendors added their wares, increasing the store's inventory.

A cleaner, brighter Aldi's reopened this morning, right on schedule, after being closed for nearly a month for remodeling. A couple of dozen people lined up to be the first in the upgraded store. The biggest visible upgrade, an expanded produce section.

Pictured above are Store Manager Eric Murphy and District Manager Jenna Bruning.

We're ending this little experiment we called The Batavian Club. It's a lot of work that we're always behind on for too little return. That's the bad news.

The good news is, we're still going to offer the same fantastic deals with local businesses in special gift certificate packages.

Essentially, it's The Batavian Club without calling it a club. The big difference on our end is we save the work on tracking members and printing membership cards, which always seemed to bog us down and create a lot of unnecessary expense. We will be able to send out money-saving gift certificates much sooner after an order is placed when we don't have to make batches of individual membership cards. 

For local businesses, it's the same great promotion as before. There's no additional expense beyond honoring the gift cards when customers come in. If your business is not already participating, call me at (585) 250-4118.

For those who had recurring payments set up in PayPal, I just canceled all of those so there will be no future payments from your account. There are three people who have joined since we last sent out membership packages. They will get a refund. For all other members, they should be up-to-date with membership cards and gift certificates and the stated expiration dates still apply.

Press release:

The Board of Directors of the Genesee County Economic Development Center (GCEDC) will consider applications for two projects at its board meeting on Thursday, Oct. 1.

The Genesee County Chamber of Commerce plans to purchase and renovate an existing building at 8276 Park Road in Batavia for use of its offices, as well as the County’s tourism office. The total capital investment is $930,000. The project will retain six jobs and create one part-time position. 

Reinhart Enterprises, Inc., plans to add 16,000 square feet of additional warehousing space to its current location at 36 Swan St. for its growing distribution center. The capital investment is approximately $600,000 and the project is expected to create six new jobs. 

The GCEDC Board meeting will take place at 4 p.m. and is open to the public. Meetings are held at the Innovation Zone Conference Room at MedTech Centre -- 99 MedTech Drive, Batavia, on the first floor, across from Genesee Community College.

Press release:

After 36 successful years in business, Bob and Noreen Moore, owners of the Red Osier Landmark Restaurant in Stafford, N.Y., will retire and are seeking a buyer for the restaurant. The Moores are looking to sell their business to an experienced restaurant operator who will uphold their hard-earned reputation and continue employment for their qualified and dedicated staff. During the transition, The Red Osier Landmark Restaurant will remain open and will continue the wonderful quality service the restaurant is known for. 

The Moores purchased the Red Osier Landmark Restaurant in 1979 in an effort to refocus their priorities and start a family business. Their sons, Robert and Michael, were 13 and 3 years-old, respectively.

“We moved from a four-bedroom home with an in-ground pool in Greece to a two-room apartment over the restaurant in the country,” Bob Moore said.  “We opened the Red Osier Landmark Restaurant and served 18 dinners the first Sunday we were in business. Today, we see 1,500 dinners through the kitchen doors each week, Tuesday through Sunday and one ton of beef each week.”

The Red Osier Landmark Restaurant quickly became famous for prime rib dinners, hand-carved tableside, and served to any temperature of the customer’s choice. The restaurant is also known for its Caesar salad, lobster/crab bisque, and banana foster flambé, each presented and prepared tableside. Today, it is the only restaurant in the Greater Rochester Area to offer this dining experience.

The Moore brothers became engrained in the family business early on, with Michael bussing tables by age 10 and serving as general manager as an adult. The eldest, Robert, also immersed himself in the business and successfully owns and operates Red Osier kiosks and concession stands as well as Red Osier Ridge Road Catering.

Red Osier kiosks and concession stands including The Greater Rochester International Airport, Total Sports Experience, Frontier Field and Red Osier Ridge Road Catering are not for sale and will continue their operations. 

For years the Red Osier Landmark Restaurant has hosted a popular annual “Christmas in November” promotion, selling gift certificates as “buy $50 and get $20.” In light of the transition, the Moores will temporarily suspend the promotion this year as well as the sale of all gift certificates.

The Moores' retirement and the sale of the business is bittersweet for a family who has spent nearly four decades serving the Greater Rochester area, but according to Bob Moore, it is time.

“We are incredibly grateful to our employees, many of whom we consider our extended family, our loyal customers and the community for their support, friendship and patronage over the years,” he said. “But after 36 years in business and 52 years of a happy marriage, it is time for Noreen and me to enjoy our retirement with our family.”

The Moores look forward to another busy fall season ahead. With the exception of gift certificate sales, the Moores' intend to continue with business as usual until an experienced restaurant operator expresses interest in buying the business.

The price of the business is not being made public. Those interested in pursuing details about the sale of the restaurant, please contact Mike Kelly at Transworld Business Advisors, 716-201-0552.

Kim Pasquale, director of the Greens of Le Roy, speaks to the residents Thursday evening during a celebration of the facility's 15th anniversary.

Residents were treated to hamburgers and hot dogs from Tom Wahl's, plus cupcakes.