(Shown from left are: Owner Tim Tucker, project manager Jimi Soccio, administrative assistant Leanne Moore, sales rep Mike Kelly, sales manager Chris Ball, and head technician Geoff Harloff.)
The dispute between Time-Warner Cable and the Buffalo Sabres has left many local hockey fans out in the cold, but it's not like Sabres fans are without an option to watch their favorite team.
According to Tim Tucker, owner of IR Systems, a local DirecTV distributor, Sabres fans have been calling DirecTV in droves in order to switch service.
That's great, Tucker said, but because many of these customers are calling DirecTV directly, they're spending more than the would if they called the locally owned and operated IR Systems.
"We can help local customers save money," Tucker said. "We also have 12 dedicated local employees whom customers tell me all the time provide great, personal customer service."
Among the advantages IR System offers:
- Lower monthly prices;
- Face-to-face customer service;
- Flexibility to offer lower monthly price plans with in-house service plans and a lifetime warranty on equipment;
- Experienced professional installation team;
- Free in-home analysis of your best entertainment system set up;
- Installation service within 48 hours, sometimes within 24 hours.
"Most DirecTV customers love the service, but when I've come across customers who've had a bad experience, it's either because of billing issues or a faulty installation," Tucker said. "With our face-to-face customer service and guaranteed, lifetime warranty on our installation, these issues cease to be a problem."
IR System's superior customer service record has enabled the locally owned company to earn a "Preferred Partner" designation from DirecTV.
The DirecTV service provided by IR Systems is the full package of programming from the nation's #1 satellite company, including all of the sports channels (Sabres and the full lineup of available NHL games, NFL Sunday Ticket, MLB baseball, NBA and college basketball, college football, national and international soccer, among other sports offerings), as well as all the movie, news and information channels that come with DirecTV service, along with premimum services and pay-per-view (various fee options exist for the different packages available).
"We're really eager to show local customers what we provide," Tucker said. "Wind, rain or snow won't stop us from giving customers the best possible service."
To contact IR Systems, call (800) 319-2129.
NOTE: This is a Sponsored Post, paid for by IR Systems.
