Tompkins announced the promotion of Leslie Norman, of Leicester, NY, to manager of its Customer Care Center in Batavia, NY. Norman has been with Tompkins since 2016, most recently serving as customer care center operations officer. In her new role, Norman is responsible for providing effective leadership and as well as professionally managing operations at the Customer Care Center to ensure efficient and successful customer experiences.
“Leslie’s leadership, experience, and passion for customer service is unmatched,” said Michael McKenzie, vice president, marketing efficiency manager. “We know that she will guarantee that our customers are receiving first-class care.”
As a banking professional with more than 20 years of experience in the field, Norman came to Tompkins from HSBC Bank, where she was an international sales officer. She is a member of the Leadership Genesee Class of 2017 and has enjoyed volunteering with Habitat for Humanity and the Junior Achievement Bowl-a-Thon.
