Le Roy public safety officials are starting the education process for village and town residents about the changes coming to police and fire dispatch.
Starting on Oct. 1, the Le Roy dispatch office will consolidate with the Genesee County dispatch center and the Le Roy office will close.
The dispatch number of 768-2527 will be answered by an automated attendant and callers will be guided through menu choices.
Of course, 9-1-1 will still get callers immediately to an emergency dispatcher.
Here's a message from Chief Chris Hayward:
Effective Thursday, October 1, 2009 the way you contact the Village of LeRoy Government, as well as police, fire, and ambulance will fundamentally change for Village and Town residents. The Village of LeRoy Dispatch Office will officially close as of that date, and the public safety portion of the dispatch center will be fully consolidated into the Genesee County Emergency 911 center.
- EFFECTIVE 10/01/09 IF YOU NEED A POLICE OFFICER, THE FIRE DEPARTMENT OR AN AMBULANCE YOU SHOULD DIAL 911. IF YOU DO CALL 768-2527 YOU WILL BE ABLE TO OBTAIN THESE SERVICES THROUGH AN AUTOMATED ATTENDANT, HOWEVER WE DO ENCOURAGE THE USE OF 911 TO ASSURE IMMEDIATE ASSISTANCE.
- 768-2527 WILL NO LONGER BE ANSWERED BY A DISPATCHER. IT WILL BE ROUTED TO AN AUTOMATED ATTENDANT, WHICH WILL PROVIDE YOU WITH MENU CHOICES. WHILE THERE WILL BE OFFICE PERSONNEL DURING NORMAL BUSINESS HOURS OF MONDAY THRU FRIDAY FROM 8:30 AM TO 4:30PM ALL CALLS TO 768-2527 WILL BE ROUTED TO THE APPROPRIATE OFFICE THROUGH THE AUTOMATED ATTENDANT.
As with any major change we expect issues to present themselves despite our every effort to make the transition as smooth as possible. We ask for your patience and support during this transitional period.
For more information on how consolidation may affect you, please go to the Village of LeRoy website at www.villageofleroy.org
