BEST Center

Submitted photo and press release:

Last week, eight students became the first to take part in the Certified Nursing Assistant program available at the BEST (Business Employee Skills Training) Center at Genesee Community College. From Buffalo, Medina, Arcade, Strykersville and Lockport these eight unique individuals, in photo above, have jumped onto the fast-track into the rewarding and high-stakes healthcare industry.

The eight students are: Joshua Gross, Jacquelyn Francis, Charli Wright, Paige Tittel, Madison Meyers, Maria Garcia, Allyssa McKeever, and McKayla Trombley.

Through a combination of minimal eligibility requirements which are listed online at www.bestcenter.org, concentrated instruction and hands-on clinical experiences, the Certified Nursing Assistant (CNA) program is designed to be completed in just six weeks or 132 hours. 

"The entire BEST Center is excited about this program. Our partnership with both Genesee County Job Development Bureau and the Orchard Rehabilitation Nursing Home in Medina, New York mean these students will complete the program with valuable, real-life experience in real clinical settings that will translate directly into employability," said John McGowan, Ph.D., director of the BEST Center.

The BEST Center offers a variety of Certification and workforce training programs that are starting this Fall including the 100 percent in-person, Phlebotomy Technician Program beginning in September, a Supervision Certification to prepare you for that next promotion, and the popular Mechatronics, which integrates mechanical engineering, electrical engineering and microelectronic skills.

Interested individuals are encouraged to contact McGowan today at jmmcgowan@genesee.edu or by calling (585) 345-6868 to learn more.

Some students may be eligible to receive funding for the CNA or other programs through the Genesee County Job Development Bureau. To find out more, contact Teresa VanSon at (585) 344-2024, ext.4223, or at Teresa.VanSon@co.genesee.ny.us.

Press release:

It is no secret that the heroes of this past year are those in the healthcare industry, on the front lines, holding our loved ones hands and working hard to take care of those who were and still are, sick.

However, what most don't know, is that there are ways to launch careers in the healthcare industry that don't take years to complete, and perhaps just as importantly, don't rack up the student loan debit that a traditional four-year degree program could.

Last month, the BEST (Business Employee Skills Training) Center at Genesee Community College officially opened registration for its newest program, the Certified Nursing Assistant training program to fast-track eligible individuals into the rewarding and high-stakes healthcare industry.

With minimal eligibility requirements which are listed online at www.bestcenter.org, this 132-hour New York State of Education Certification program teaches basic nursing and personal care skills, Mental Health and Social Service Needs, the Care of Cognitively Impaired Residents, the Basic Restorative Services and Residence Rights and more!

Program students also spend time gaining priceless real-life, hands-on experience during clinical rotations at in-patient, local facilities in both Le Roy and Medina.

Interested individuals are encouraged to contact Dr. John McGowan, director of the BEST Center today at jmmcgowan@genesee.edu or by calling (585) 345-6868 as this program starts on July 6.

Week 1 Classes will be held from 8 a.m. - 4:30 p.m. on Tuesday, July 6, Wednesday, July 7 and Friday, July 8. Weeks 2 thru 5 classes will be held on Mondays, Wednesdays, and Fridays beginning July 12 and continuing through Aug. 13.

Some students may be eligible to receive funding for this program through the Genesee County Job Development Bureau. To find out more, contact Teresa VonSon at (585) 344-2024, ext.4223, or at Teresa.VonSon@co.genesee.ny.us

Press release:

Genesee Community College's BEST Center (Business Employee Skills Training) has been awarded the New York College Apprenticeship Network (NYCAN) grant. The award is perfectly timed with the celebration of the U.S. Department of Labor's sixth annual National Apprenticeship Week which runs November 8 to 14, 2020.

The NYCAN grant which totals $15,000 is a result of a partnership between The State University of New York (SUNY) and the New York State Department of Labor and is designed to focus on advanced manufacturing.

"As the BEST Center's primary focus is employee development and skills training, we are highly attuned to the workforce needs of our communities," said Director of the BEST Center John McGowan, Ph.D. "The programs we offer are specifically designed to grow highly skilled and employable personnel to ensure the economic health of our region."

Genesee Community College's BEST Center has begun to engage small, medium, and large employers to secure paid apprenticeships in high demand, competitive wage occupations throughout Genesee, Livingston, Orleans, and Wyoming counties, and -- through online capabilities -- far beyond!

"The NYCAN grant allows us to support employers with Registered Apprenticeship programs, as well as assist current and future Registered Apprentices," McGowan said.

New York State has provided $9 million of funding for SUNY community colleges, to create one of the largest statewide public/private partnership apprenticeship programs in the country.

At Genesee Community College, the BEST Center's programs house the expertise and support that identify workforce needs, determine skills gaps, and engage employer sponsors to expand apprenticeships throughout the Genesee, Livingston, Orleans, and Wyoming counties, and far beyond.

The SUNY Apprenticeship Program will assist in developing 2,000 pre-apprentices and Registered Apprentices over four to six-years in advanced manufacturing, healthcare, information technology/cybersecurity/ artificial intelligence and more.

Press release:

It is an ancient Greek word and an ancient practice, but as an occupation today it is experiencing significant growth. Doula, pronounced dool, is an ancient Greek term that translates today as a professional person, usually but not always a woman, who provides physical, emotional and informational support during pregnancy, birth and postpartum experiences.

The BEST Center (Business and Employee Skills Training) at Genesee Community College is offering a three-day Birth Doula Certification Training course in October 2019 for the first time ever. 

The new course teaches how a doula works in concert with a midwife, doctor or obstetrician to personalize both the childbirth experience and education that helps prepare for a positive childbirth.

A birth doula provides guidance before, during and after a birth offering appropriate comfort measures, support to the father / husband / partner and other family members, and bridges any potential gaps between the medical team and the emotional aspects of child birth.

The doula endeavors to identify and honor the mother's desires while maintaining a comforting, respectful environment throughout the birthing process.

Today, there are more than 10,000 doulas practicing in the United States. Recent studies have indicated that the presence of a doula in the birthing process results in decreasing the risk of a Cesarean birth, low birth weights of the baby, less complications as well as an increase in breastfeeding.

Additionally, a bill was recently passed by New York State Senate to require professional certification of doulas and it is expected to be reviewed and signed by Governor Cuomo this fall.

Erie and Kings counties have also expanded a pilot program to cover doula services under Medicaid in a multifaceted effort to help maternal mortality and racial disparities in providing access to prenatal and perinatal care.

"The course identifies a growing opportunity in the healthcare industry of helping bridge the continuously growing demands placed upon medical professionals and the interests and concerns of patients and their families," Alexandria Misiti, program coordinator at The BEST Center.

"In just three days with eight hours of instruction each day, participants can step into a dynamic new heathcare career option."

The cost for the course is $499 per student and the sessions are scheduled at Genesee Community College's Batavia campus in the Conable Technology Building in room T119 from 8 a.m. - 6 p.m.on Friday through Sunday, Oct. 25, 26, 27.

Online registration is available here and the deadline for registration is Oct. 11.

The main concepts covered in the course include:

1. Significance and long term impact of the birth experience;

2. Suggestions for emotional and psychological support;

3. Non-pharmacological comfort and pain management techniques;

4. Communication skills;

5. Doula ethics and standards;

6. Business aspects of a doula practice;

7. Doula Certification.

Instructors for the course are: Julia Sittig, MSW, AdvCD/BDT (DONA), LCCE who has been an Advanced DONA Certified Birth Doula since 2004 as well as a Lamaze International Certified Childbirth Educator; and Christy Muscasto, CD/BDT(DONA), LCCE who has the same credentials and has been practicing for more than a decade. 

Additional course details are available here. Advance registration is necessary and limited seats are available.

For further information contact The BEST Center by calling 585-345-6868 or emailing bestcenter@genesee.edu for more information.

Press release:

With a projected 18 percent growth in job opportunities in the next five years, it is an exciting time to be in or entering the medical profession. To meet the workforce demand, The BEST Center at Genesee Community College is offering three exciting professional training opportunities with tuition scholarships available! With registration deadlines just two weeks away, interested applicants should apply today! 

Patient Access & Registration Professional -- This 90-hour comprehensive program prepares students for patient intake and healthcare experience coordination including patient confidentiality, medical ethics and law, medical terminology, insurance billing and coding basics, appointment scheduling, medical records management and much more! This course costs $1,950 which includes required textbooks. Registration deadline is Feb. 26 and the course runs Mondays and Wednesdays, March 5 through May 14!

Clinical Medical Assistant -- This 140-hour course includes an optional 160-hour clinical externship. During the course, students will train to assist physicians by preparing patients for exams and treatments, routine laboratory procedures and diagnostic testing. Students will review technical aspects of phlebotomy, pharmacology, the proper use and administration of medications, taking and documenting vital signs, cardiology including proper lead placements and the legal aspects of healthcare. This course costs $2,599 which includes required textbooks. The optional externship costs an additional $350 which includes CPR Certification, background check, immunizations, drug screening, uniforms and more. Registration deadline is February 26, 2018, and the course runs March 5 through June 11, 2018!

Phlebotomy Technician -- This 90-hour hands-on program prepares students to collect blood specimens for laboratory analysis. Classroom and lab work includes coverage of medical terminology, anatomy and physiology, blood collection procedures, and skills and techniques for performing puncture methods. This course costs $1,799 which includes required textbooks. Registration deadline is Feb. 27 and the course runs Tuesdays and Thursdays, March 6 through May 6!

All of these training programs take place at GCC's Batavia Campus located at One College Road in Batavia. Registration for these programs requires a high school diploma, GED, or equivalent.

Additional information on each of these programs is available at www.genesee.edu/cms/best/development/certificate-programs/healthcare-certificate-programs/. All participants can register under "View our classes now" at www.genesee.edu/best. 

Those who are underemployed, unemployed and under skilled may be eligible for tuition scholarships through NY INSPIRE. GCC is part of the statewide program that focuses on training qualified candidates for high demand growing industries in the areas healthcare, advanced manufacturing and information technology.

The $20,000 grant to GCC will help offset tuition costs qualified recipients in this year's healthcare training programs. Scholarships are designated for those who are over 17 years of age and do not exceed the income threshold of $40,000 per year.

Don't delay! Contact The BEST Center at (585) 343-6868 or visit www.genesee.edu/best to find out if you are eligible!

Press release:

Pre-K through fifth-grade teachers are invited to join the Business and Employee Skills Training (BEST) Center at GCC this summer for a three-part, professional-development course that focuses on genetics. The program is scheduled for 6 to 8 p.m. on Tuesdays, July 11 – 25.

The course is aligned with the recent New York State science learning standards and provides continuing education units or credits (CTLE).

This course will provide Pre-K-5 teachers with a general background in genetics and similar concepts to expand educators' content knowledge, and provide tips, ideas and activities to use in one's own classroom. The activities and ideas for the standards will be infused with agricultural examples to help facilitate further learning and provide students with a new lens in which to learn.

Attending these three sessions will give educators new and creative ways to help their students learn about complex concepts. Integrating math and English components into science lessons will be a focus of the sessions.

Instructor Hannah Milligan grew up on a 600-cow dairy farm in Pavilion, where her love for agriculture came to fruition. Following her passions, she attended SUNY Cobleskill and Cornell University to receive a degree in Animal Science. She then went on to Ithaca College pursuing her goal of becoming an agricultural science educator. In addition to teaching part-time at GCC, she will also be teaching at Warsaw High School this fall.

The cost for the course is $109 and it will take place at the GCC Batavia campus. Those interested in attending are asked to register by July 3.

To register for this and all BEST Center classes, visit their website at www.genesee.edu/best or call (585) 345-6868. For further information on the BEST Center offerings, including other courses or non-credit programs, contact program coordinator Jennifer Wakefield at jgwakefield@genesee.edu or call (585) 343-0055, ext. 6602.

• April 22 -- Do I have what it takes to own a small business?

• April 29 -- Can I earn a living through my passion? Maybe I should buy a business?
• 
May 6 -- Why didn’t I think of THAT business?
• 
May 13 -- The Sniff Test, assessing your business idea!

• May 27 -
- Trials, tribulations & skills of a successful business leader
• June 3 -
-  Marketing strategies to increase sales

• June 10 -
- Using financial information to guide my business
• June 17 --  Learning to “manage” a business
• June 24 -- Business plan presentation and networking 

Press release:

The City of Batavia was awarded a $200,000 grant to foster the development of new and expanding small businesses that will improve the community. Per Federal grantor requirements, the City has coordinated capacity-building training in order to make grants available to entrepreneur participants and those willing to promote employment opportunities for persons of low-moderate income families.

“Knowing we have market opportunities, this grant enables the City to coordinate instructional training to help people develop their business ideas and learn what it takes to be successful from veteran business owners,” said City Manager Jason Molino. “The classroom interactions will supplement the existing services already provided by the Chamber, Small Business Development Center and SCORE.”

To meet national program objectives, the City of Batavia partnered with the BEST Center at Genesee Community College and the Batavia Development Corporation (BDC) to offer a three-part “Owning Your Own Business” series designed to inspire creativity, fine-tune skills, and find where passion and work intersect. At the end, new and expanding businesses in the City having fewer than five employees may be eligible to access grants up to $15,000.

The initial program started April 22nd as a series of one-hour sessions where participants assessed their personal readiness to own and operate a new business and explored business opportunities. The final Part I session is next week, "The Sniff Test: assessing your business idea!" In the class setting, participants will pinpoint a target audience, evaluate the idea, navigate the competitive landscape and determine next steps.

The final Part I series is Wednesday, May 13, from noon -1 p.m. in the second floor community room at Batavia City Hall. Pre-register for $5 online at http://www.genesee.edu/best/ or pay $10 at the door. Light refreshments available.

Get Underway -- Small Business Ownership Part II begins Wednesday, May 27th . This weekly evening session goes beyond the basics to help participants fully develop a business concept and transition into becoming a business manager.

These five weekly Wednesday evening sessions are mandatory if participants want to access grant resources available through the City of Batavia Microenterprise Grant Program. The sessions run from 6 to 9 p.m. in Room T121 of the Conable Technology Building on GCC’s Batavia campus.

They include:

• May 27
• June 3
• June 10
• June 17
• June 24

-- Trials, tribulations & skills of a successful business leader Marketing strategies to increase sales;

-- Using financial information to guide my business Learning to “manage” a business;

-- Business plan presentation and networking costs $125 and students will receive a certificate upon successful completion.

The five-week course registration is also available online at http://www.genesee.edu/best/.

The City has offered small business loans and grants for over a decade resulting in more than $5,000,000 public-private investments. The $200,000 grant and the Small Business Ownership series is funded by the New York State Office of Community Renewal Community Development Block Grant.

• April 22 -- Do I have what it takes to own a small business?

• April 29 -- Can I earn a living through my passion? Maybe I should buy a business?
• 
May 6 -- Why didn’t I think of THAT business?
• 
May 13 -- The Sniff Test, assessing your business idea!

• May 27 -
- Trials, tribulations & skills of a successful business leader
• June 3 -
-  Marketing strategies to increase sales

• June 10 -
- Using financial information to guide my business
• June 17 --  Learning to “manage” a business
• June 24 -- Business plan presentation and networking 

Press release:

With much ambivalence, Genesee Community College announces that Jerry Kozlowski, associate vice president for Workforce Development, commonly known as The BEST Center (Business Employee Skills Training), has tendered his resignation. After Jan. 4, Jerry plans to spend more time with his family, and also continue his graduate school adjunct teaching responsibilities at Medaille College.

Under Kozlowski's management, The BEST Center has become a recognized regional leader in helping develop the skilled workforce that powers local economic growth. Seminars, workshops, and customized training programs are all designed to assist businesses improve the performance of their people and processes, and focus on long-term strategic success.

The BEST Center serves individual employees, large and small businesses, and seeks and secures federal, state and local grants. It offers multifaceted business development services through the Small Business Development Center (SBDC) where advisors provide free counseling to owners of start-ups and existing small businesses. The BEST Center has also partnered with five national professional online training programs with more than 450 high-quality courses for professional certification.

During Kozlowski's tenure, The BEST Center earned several distinctive awards including: the Genesee County Chamber of Commerce "Innovative Enterprise of the Year" and the American Association of Community Colleges "Community Economic Development Best Practices" Award.

Kozlowski began his tenure at Genesee Community College in 2000 as a faculty member in the business department. In 2002, he helped develop, found, and served as dean of The BEST Center, located in the newly built Conable Technology Building of the Batavia campus.

In 2004, Kozlowski assumed the managerial role of Genesee's network of campus centers, which included the construction and opening of the Lima location in October 2009. As dean of Genesee's six campus centers, he oversaw the delivery of academic programs in the four-county GLOW region (Genesee, Livingston, Orleans and Wyoming) covering 2,400 square miles and a staff of more than 30 people. This responsibility accounted for approximately one-quarter of the college's total enrollment.

In 2010, Kozlowski was promoted to associate vice president of Workforce Development, recognizing a decade of tactical planning and outreach in the areas of developing workforce services and regional economic growth.

Kozlowski was the recipient of the prestigious State University of New York Chancellor's Award for Excellence in Professional Service in 2006. Additionally, Jerry is a member of the Leadership Genesee Class of 2004, and serves on the following boards: New York State Liaison for the American Association of Community Colleges; member-at-large, GLOW Workforce Investment Board; member, Genesee County Empire Zone Board; member, Genesee County Economic Development Center (GCEDC) Economic Development Focus Group; and chairman the Board of Directors for the Genesee County Chamber of Commerce. He is also a former business columnist for The Daily News in Batavia.

With his wife, Lee, Jerry Kozlowski resides in Clarence Center. He is a former executive of Tops Markets, Inc., and a retired officer of the Air Force with 25 years of service as a commander, instructor, speechwriter and program manager.

"I approach this new era of my professional career with mixed emotions," Kozlowski said. "Having traveled around the world and visited all 50 states, this is the longest I've been in one place. I've never worked with a finer group of people all dedicated to getting the job done. From the chambers, to the IDAs, the various boards I have served on, and certainly my colleagues at Genesee College Community -- I will miss the many relationships I have developed throughout the GLOW region."

A professional search for Kozlowski's successor is ongoing and will be announced soon.

If you happened by GCC this morning and saw the entire fleet of Turnbull Heating, Air Conditioning and Refrigeration trucks on the parking lot -- no, the college was not undergoing some sort of massive HAVC overhaul.

Owner Bill Hayes, rather, had his entire crew out at the BEST Center this morning getting customer service training.

It's one of several programs offered by BEST to local businesses. Customer service is available to individuals or companies, which can bring their entire staff in for training that's specific to the company, Director Ray Chaya said.

"Sometimes, the best customer service is just better internal communication," Chaya said.

The training not only helps employees communicate with each other better, but with customers, and it stresses the importance of product knowledge, and dealing with customers who might be impatient or irritated.

Chaya said good customer service can also lead to more sales -- when employees have good product knowledge and know how to communicate what they know, it helps customers see the benefits of upgraded purchases.

"You want good customer service because you want people to come back, and word of mouth will help get new customers," Chaya said, "but more knowledge can also lead to more sales."

While Turnbull has long had a reputation for good customer service, Hayes said he's never put his employees through this sort of training before. He called the training program a "Turnbull Tune-Up."

"Nobody is perfect," Hayes said. "There's always room for improvement. We never want to fall down on customer service one iota."

"The BEST Center has some of the most intelligent and knowledgeable people and that's what they do -- they help businesses and people be better themselves. That's why it's the BEST Center."

It was scary, Hayes said, to completely shut down his business for half a day, but it was worth it. His answering service reported back that customers understood.

"Who would have thought when we scheduled this four months ago for a heating and air conditioning company, it would have been the hottest day of the year," Hayes said.

"My employees came out of there feeling very comfortable about where they need to go from here with customer service," Hayes added.