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Genesee County Veterans Service Agency

Genesee County Veterans Service Agency director seeks qualified person with passion to serve others

By Mike Pettinella

Over the past nine years, William Joyce has built a reputation as the go-to guy – the person with the knowledge and skill to provide answers and direction to former armed forces members in his role as director of the Genesee County Veterans Service Agency.

Joyce, (photo at right), who served in the Army for 40 years, retiring as a sergeant major following tours of duty in Bosnia, Iraq and Afghanistan, not only assists county residents, but on a regular basis is called upon to help those across New York and in neighboring states.

While he said he’s not retiring as the GCVSA leader in the next few months, Joyce said he is thinking about it and desires to impart some of his wisdom and know-how to a veteran willing to serve the agency in a part-time role.

“I want to teach what I have done – the broadcasting and the networking that I’ve done – to teach he or she what I do,” he said.

Unfortunately, he told the Genesee County Legislature’s Human Services Committee this afternoon that he hasn’t been able to find someone eligible and qualified yet to be his right-hand man or woman.

Joyce, responding to a request for an update on the part-time position from Legislature Chair Rochelle Stein, said he had two applicants but they didn’t meet the qualifications, and he hasn’t had any more applicants since.

“It’s still being advertised, but they’re not knocking down the door to get in,” he said.

The county has put out the call for an assistant since June, County Manager Matt Landers said, adding that the prospective employee must be a veteran and meet other criteria. The 19 ½-hour per week job is in the county’s budget.

“We have a succession plan in place but so far, no luck,” Landers said.

Recently, Joyce was elected president of the Western New York National Cemetery Memorial Council, which is set up to raise funds and solicit donations in support of the cemetery, which is located at Route 77 and Indian Falls Road in the Town of Pembroke.

Joyce said that 638 burials have been performed since the cemetery’s opening last December.

He reported that the council, a nonprofit organization, established the “Avenue of Flags” in which families donate their burial flag of a veteran to be flown at the entrance driveway on 26 flag poles (also donated) from May through Veterans Day each year.

The WNYNC is one of only three VA National Cemeteries authorized for this display, Joyce noted.

“What better honor can you give veterans who are coming in for their last services to have their interment flags of veterans that passed and are buried there?” he said. “It’s an awesome sight and pictures don’t do it justice.”

Joyce reported that the Veterans Service Agency office had 4,464 contacts and provided 5,521 client services over the past year, and completed 136 veterans’ property tax exemptions. He said the latter number is bound to increase due to the returning active duty reservists/guardsmen.

He said the agency’s relationship with the county’s Department of Social Services is working out as DSS referred 58 people to the agency, resulting in 25 veterans and/or widows gaining access to federal benefits from the Department of Veterans Affairs.

“This results in a greater reduction in the cost of local Medicare benefits,” he advised.

In another development, he reported that 48 veterans have graduated from the Veterans Mentorship Program, a restorative justice program for those who have been in trouble with the law.

“If there’s a veteran that has been arrested for drugs, alcohol or driving while intoxicated, they have a choice to attend a special treatment court and they have to go through a program (which lasts up to a year),” he said. “If they graduate successfully, they can come out with a lesser charge than what they originally were charged with.”

He said the program has been very successful as indicated by a large number of graduates who now have become mentors to others.

The agency’s office hours are 8:30 a.m. to 5 p.m. Monday through Friday. For an appointment or more information, call 585-815-7905.

Veterans from all NYS zip codes have an advocate in Genesee County's Bill Joyce

By Mike Pettinella

“A vet is a vet, I don’t care where they live or reside.”

That, in a nutshell, sums up the philosophy of Bill Joyce, Genesee County Veterans Services director, who isn’t bound by geographical borders when it comes to assisting those who have served in the military.

Joyce is an East Pembroke resident who retired as a sergeant major after 40 years of active and reserve duty in the Army, with tours of duty in Bosnia, Iraq and Afghanistan. He accepted his current role in May 2012 and has positively influenced the lives of thousands of vets over the past eight years.

On Monday, he presented his departmental review to the Genesee County Legislature’s Human Services Committee, reporting that “I know that I’ve been busy” although the regional office has been closed due to COVID-19 and that no actual claim and appeals numbers are available.

His report indicated that his office had 6,410 contacts and provided 8,040 client services over the past year, with a portion of those visitations involving vets from outside Genesee County. During his time on the job, Joyce has become known throughout the state as someone who can be counted upon to find solutions.

“We didn’t close the office, despite COVID-19, which was not only beneficial for our (Genesee) county veterans but for our outside (the) county veterans,” he said. “Today, I had a call from a Dutchess County veteran that can’t get a hold of anybody down there. As long as I can work by email, telephone, fax, I’ll take them.”

Joyce said he has been frustrated over the Department of Veterans Affairs’ new Rapid Appeals Modernization Program, which “is nothing like it is supposed to be. It’s not rapid.”

He said that some veterans have been waiting for almost a year for their appeals to go through. But, although the regional office is temporarily closed, he said he has found other ways to network.

“The regional office was supposed to be doing the appeals – they’re no longer there, so now I’m doing virtual,” he explained. “A veteran comes to my office and we sit there in front of my computer with the judge on the other side or they’re sitting on their telephone and I’m sitting on my computer and the judge is on the computer. So, we have appeals going through and not waiting for the regional office to get back in gear.”

Joyce said he continues to take on referrals from the Department of Social Services, assisting wives and widows of veterans with pension issues and education for children in cases where the vet has a 100-percent service connected disability.

He also has a key role in proceedings at the Western New York National Cemetery located at Route 77 and Indian Falls Road in the Town of Pembroke.

Joyce has been selected to serve on a memorial committee set up to attain donations for family members of deceased veterans.

“The VA (Veterans Administration) cannot buy stuff,” he said. “It’s as simple as a golf cart for a wheelchair (bound) spouse or family member to visit their loved one (at the cemetery). This committee is formed at all national cemeteries to buy something as simple as a golf cart for family members to visit their loved ones.”

He said donations from businesses or individuals can be made through the committee, which is working on a memorandum of understanding to accept contributions.

Joyce also is organizing the honor guard in neighboring counties to be ready since construction of the cemetery is ahead of schedule.

“They had the consecration of the grounds two weeks ago and they put the sod over the ground that was consecrated and we had the honor guard there,” he said. “The building that you see from the road – it shouldn’t be there – that’s how far ahead of schedule they are. The one committal shelter that you can see from the road, it shouldn’t be there (for the same reason).”

For those wishing to view the progress at the cemetery site, drone videos are posted on the Genesee County Veterans Services website.

Joyce responded to a question from Legislator Gary Maha about the pre-need application for veterans to secure their burial plot at the cemetery.

“The pre-need makes you feel good; you know you have a place for burial,” he said. “As I tell all the veterans, when it comes to your house, it’s in two envelopes. One’s the shipping and the other one is probably a 6 by 12 with a VA emblem on the outside. Take your discharge (paper) and make a copy of it, and put it in that envelope.

“So, whatever family member is making the arrangements for you can hand that to the funeral director. Then, the funeral director calls the national cemetery administration and they see that you’re already approved (with a docket number).”

Joyce noted that the veteran’s spouse can also be buried in the same vault. More information about the pre-need application is on the website.

GC Veterans Service Agency announces Memorial Day Schedule of Services for May 25, no public attendance please

By Billie Owens

Genesee County Veterans Service Agency
Memorial Day Schedule of Ceremonies for Monday, May 25, 2020

**THERE IS TO BE NO PUBLIC ATTENDANCE AT THE CEREMONIES DUE TO THE COVID-19 RESTRICTIONS**

All ceremonies will include full military honors: Wreath Laying, Rifle Salute & Taps.

7 a.m. – Vietnam Veterans Memorial at Genesee County Park & Forest, sponsored by the Vietnam Veterans of America Chapter 193.

8 a.m. – Williams Park (Batavia) World War I Memorial. This memorial honors the 35 Batavians who gave their lives in World War 1.

8:30 a.m. -- Batavia VA Medical Center, at the main flagpole, sponsored by the WNY VA Medical Center.

8:45 a.m. (approx.) -- NYS Veterans Home, at the main flagpole, sponsored by the NYS Veterans Home.

9:30 a.m. – Veterans Plot on Harvester Avenue. This memorial honors all war dead of all wars in Elmwood and St. Joseph cemeteries.

10 a.m. -- Upton Monument. This monument honors the dead of the Civil War, and all wars since.

10:30 a.m. – UMMC Jerome Center. This is the site of the Genesee County War Memorial, honoring all war dead from Genesee County. The names of county veterans who have died since the previous Memorial Day will be read and a flag placed to honor each of them.

Memorial services will be carried out by: Glenn S. Loomis American Legion Post #332; Hansen Brothers Marine Corps League Detachment #951; Veness-Strollo Veterans of Foreign Wars Post #1602; Disabled American Veterans Chapter #166; and Vietnam Veterans of America Chapter #193.

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