wound care

For the third-straight year, the UMMC Wound Care Center has been recognized by Healogics with the Robert A. Warriner III, M.D., Center of Excellence Award.

UMMC's median heal time is 22 days, well below the 30-day standard set by Healogics, said Michelle Rector, the director of clinical operations. The Wound Care Center also achieved a patient satisfaction rate of 92 percent and a healing rate of 91 percent.

"At the end of the day, all the numbers set aside, it really is about people the who work here," Rector said. "Their dedication to the patients and the level of collaboration that they have with each other, whether it be providers, nurses, techs, as well as our vascular counterparts, radiology, and infectious diseases, so it's not just an individual's award. It really is a team effort."

The center offers highly specialized wound care and hyperbaric medicine to patients suffering from diabetic ulcers, pressure ulcers, infections and other chronic wounds that have not healed in a reasonable amount of time. Some of the leading-edge treatments offered at the Wound Care Center include negative pressure wound therapy, debridement, application of cellular-based tissue or skin substitutes to the wound, offloading or total contact casts and hyperbaric oxygen therapy.

“It never gets old receiving this award, especially knowing how hard everyone on this team works to provide the best possible wound care in Western New York,” remarked Joseph Canzoneri, DPM, medical director for the Wound Care Center. “We continue to be the only wound care center in the state west of Syracuse, and one of only 30 percent of the facilities in the nation, to share this distinction.”

This year, patients Lowell Melvin and Ron Drock were on hand for the award to talk about their experience being treated by the staff at the center.

Both said they were impressed by the care and skill of the staff.

Melvin had serious, long-lasting wounds on his legs that other doctors had been unable to treat. He didn't have high hopes for a cure when he first arrived at the center, he said. He expected his legs would need to be amputated.

“Dr. Joe (Joseph Canzoneri, DPM) made the same promise probably twenty other doctors had made, but the big and different thing was, he kept it. When he said he could heal them, he did,” Melvin said.

Top photo: Dr. Samar Alami, Dr. Joseph Canzoneri, Stacey Banker, from Healogics, and Lisa Albanese, program director at the center.

Ron Drock, Lowell Melvin, and Melvin's significant other, Leigh Squiels.

The wound center staff with their three annual awards.

Dr. Samar Alami, Dr. Joseph Canzoneri, Sharon Grimes, and Dr. John Wickett.

After a ceremony honoring the wound care team at UMMC, a patient who had sat quietly at the back of the room spoke up and said, “I want to thank everyone here because if it wasn’t for you, I would have lost my leg. I’m just grateful.”

That was the message of the award, according to Stacey Bancker, a representative of Healogics, the nation’s largest wound care management company, which presented the award.

Of nearly 400 patients treated by the team, 94 percent had their wounds healed, Bancker said. There was a 92 percent patient satisfaction rate and the median number of days to heal was 21.

"We can talk about the numbers, but this really is a patient care ward," Bancker said.

That was a point stressed by Dan Ireland, the hospital's CEO when he spoke to congratulate the team members.

"This isn’t about the metrics," Ireland said. "It isn’t about the numbers. It’s about the real people and the patients. Our mission statement at Rochester Regional Health, United Memorial, starts with preserving health and enhancing the life of patients. There isn’t a better example of where we can do that than in the heal rate we see here and in the care the patients receive."

Bancker said there were 800 wound centers in the nation eligible for the award and only 334 were recognized for outstanding patient care results.

Dr. Mohamed M Ibrahim, a general surgeon before joining the wound care team nearly two and a half years ago, said he was really proud to be part of the team. As a surgeon he had been on the other end of the wound care process, he said, and then he didn't realize how much more there was to know about wound care. 

“I have to say, I’ve learned a lot from our nurses," he said. "Our nurses are very knowledgeable, so I would like to thank everybody on our great team.”

Program Director Lisa Albanese also emphasized the team aspect of the effort and how the numbers are merely a reflection of the team's focus on taking care of patients.

"Even though the numbers are driven by KPIs (key performance indicators), the bottom line is every day we make a difference in the lives or our patients," said. "You guys are dedicated to making that difference and every day we have stories that we share with our administration."

Ireland said he hears those stories.

"I get countless emails, phone calls and letters from patients telling me real stories, stories about how they've been to five or 10 other centers or doctors and they've not been healed," Ireland said. "Then they come here and they are healed."

The patients also always note the compassion of the team, Ireland said. 

"They talk about the personal care they get, that the team cares about them as a person, not just as a person with a wound on their skin," Ireland said.

Photo: Dr. Mohamed M Ibrahim, Michelle Rector, Emily Casacelik Alicia Prusinowski, Holly Siverling, Alissa Gorman, John Wickett, Joseph Canzoneri, and Lisa Albanese.