RTS

Press release:

Regional Transit Service (RTS) announced today that starting Sept. 8 it will resume service on Route 211 in Genesee County that was paused due to the COVID-19 pandemic.

RTS Genesee Route 211 will resume running with two buses instead of one.

RTS is operating at 50-percent capacity on buses in Genesee County and customers must wear masks while on board.

For all other information, visit www.myRTS.com.

RTS Genesee will resume fare collection on Wednesday, July 15.

(In Monroe County only launches its new RTS Go contactless fare payment system. The system uses a real-time trip planning app called transit (available at the App Store or Google Play). Customers who don’t have a smartphone can purchase an RTS Go reloadable smartcard from ticket vending machines (TVMs) at the RTS Transit Center, or online at myRTS.com.)

• Route 211 bus #1 only will run regular service.
• Route 214 will run regular service.

Please call the office at 153 Cedar St. in Batavia for more information: (585) 343-3079.

To help keep you safe during the coronavirus pandemic, RTS is continuing its enhanced bus-cleaning program. Bus operators have access to masks, face shields, hand sanitizers and disinfectant.

When riding RTS please:

• Wear a face covering or mask;
• Wash/disinfect your hands often;
• Maintain social distancing when possible;
• Stay home when your are sick.

Here's the previous story published June 15: RTS will launches contactless payment system, will restart fare collection July 15.

(Editor's note 12:48 p.m. July 14: This story was updated to clarify that the RTS Go contactless fare payment system -- and the app or reloadable smartcard for it -- is only being used in MONROE COUNTY, which was specified in the lead of the original post June 15, but not the July 13 post reminding people that bus fare collection resumes tomorrow. The Batavian regrets the omission. The headline was subsequently changed, thereby removing a comment(s).

Press release:

Consistent with the news last week that Governor Andrew Cuomo extended his New York State on PAUSE executive order through May 15, Regional Transit Service (RTS) announced today that the temporary waiving of fares will also be extended through May 15.

RTS initially waved fares on March 19 to help protect RTS Bus Operators and customers during the COVID-19 pandemic. RTS encourages customers to follow the guidance of elected leaders and health experts by staying home whenever possible and limiting travel to essential rides only. This includes trips to destinations such as the grocery store, pharmacy and medical facilities.

When taking these trips, RTS also encourages customers to follow Governor Cuomo’s executive order to wear a mask on the bus and while in public, and to maintain a distance of six feet between each other on the bus, at the RTS Transit Center and at bus stops.

For all other information, visit www.myRTS.com.

Press release:

Regional Transit Service (RTS) today announced that it will only operate Dial-A-Ride public transit service in Genesee and Wyoming counties starting Thursday, March 26. This shift is to help protect RTS employees and customers and help prevent the spread of the coronavirus.

RTS Genesee:

• Customers in Genesee County can schedule a ride 24 hours in advance by calling RTS Genesee at (585) 343-3079.
• Dial-A-Ride service will be available from 6 a.m. to 5 p.m., Monday through Friday.
• The Tops Tuesday shuttle will continue normal operation.
• Genesee Community College (GCC) students still on campus will have access to Route 215.
• The GCC Route 213 is canceled until further notice. This route provided express service to GCC from Batavia.

RTS Wyoming:

• Customers in Wyoming County can schedule a ride 24 hours in advance by calling RTS Wyoming at (585) 786-6050.
• Dial-A-Ride service will be available from 6 a.m. to 5 p.m., Monday through Friday.
• The Route 223 commuter service will continue to operate at 5:30 a.m. and 3:30 p.m. as usual.

RTS encourages customers to follow the guidance of Governor Andrew Cuomo: “Individuals should limit use of public transportation to when absolutely necessary and should limit potential exposure by spacing out at least six feet from other riders.”

Please join us in embracing the Governor’s guidance and use RTS only for essential travel. This includes trips to work if they are employed by an “essential” business, as well as trips to the grocery store, pharmacy or doctor. Please stay home if you are sick.

Press release:

Following State of Emergency declarations this weekend in every county served by the Regional Transit Service, and confirmation of the second case of coronavirus in Monroe County, RTS released the following information today.

“Based on conversations over the past few days with Monroe County Executive Adam Bello, Monroe County Commissioner of Public Health Dr. Michael Mendoza, RTS will continue providing service based on our normal schedule,” said RTS CEO Bill Carpenter. “Any future decisions we make regarding RTS service will be based on science, facts, and guidance from Governor Andrew Cuomo, the NYS Department of Health, County Executive Bello, and Dr. Mendoza.”

Preventive Measures:

To help prevent the spread of the coronavirus, RTS has taken the following steps:

Bus & Facility Cleaning:

• Buses are cleaned every day and detail cleaned with disinfecting wipes according to guidance from the NYS Department of Health.
• The RTS Transit Center is being cleaned and wiped down three times a day.

Focus on Prevention:

According to Dr. Mendoza and local health experts, preparation is a continuous process and the best way to help prevent the spread of the virus is to follow these tips:

• Wash your hands often with soap and water for at least 20 seconds, or use hand sanitizer with at least 60 percent alcohol;
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash;
• Avoid touching your mouth, nose and eyes;
• Clean and disinfect frequently used surfaces, and;
• Stay home when you are sick.

Contingency Plan:

If the virus spreads and leads to RTS needing to reduce service, we will do so in a way that is responsible and easy to understand. We have a plan in place and are ready to implement it if needed. To be clear, RTS is not implementing a service reduction at this time.

Bus Pass Information:

Rochester City School District (RCSD) Students:

Due to school closures, the bus passes students use have been temporarily deactivated. RTS is in close contact with County Executive Bello, Mayor Warren, Dr. Mendoza, and RCSD Superintendent Terry Dade, and the decision to activate the passes again will be made in coordination with them and at the appropriate time.

Our top priority is to ensure customers and employees stay healthy and safe. We are sharing this information with state and community leaders, employees and customers to ensure everyone understands what our plan is and what will drive the decisions we make. The public can help by following the advice of health experts and prevention tips such as staying home and avoiding public places when sick.

When updated information is available, it will be posted to the RTS website. 

Carpenter added: “We at RTS pride ourselves on providing high quality and reliable public transportation each and every day. Because of the trying circumstances under which the entire community is living, our mission is ever more challenging. In order to best serve you, we ask that you prioritize the reasons for your transit trips. RTS will serve every customer it can but we ask that you consider taking medical and other essential trips before any others. By working together we will get through this.”

For all other information, visit www.myRTS.com.

Press release:

To make it easier for customers to access shopping destinations on Black Friday, Nov. 24, Regional Transit Service is providing free basic route bus service in Genesee County, and in Livingston, Ontario, Orleans, Wayne and Wyoming counties during regular business hours.

The free service will be available during RTS’ regular business hours on basic route service and will not apply to any deviation, dial-a-ride or other premium services. Anyone requesting service beyond the basic route service will be charged the regular fare.

Who:  RTS Genesee, RTS Livingston, RTS Ontario, RTS Orleans, RTS Wayne and RTS Wyoming

What:  Free basic route service on Black Friday

When:  Black Friday, Nov. 24, during regular business hours

For all other information, visit www.myRTS.com.

Press release:

RTS announced today that service improvements stemming from the Regional Service Efficiency Study conducted in 2016 will be implemented in Genesee and Wyoming counties on Monday, June 26.

 

“These improvements to our transit system are a direct result of the engagement and feedback from customers and stakeholders in these respective communities, and months of hard work from the RTS team,” said Bill Carpenter, CEO at RTS. “We encourage our customers to provide input on the new changes in the coming days and weeks to help us ensure the most efficient operation possible.”   

 

The improvements are as follows:

 

RTS Genesee

 

Routes 1, 2, 3 and 4 will be renamed 211, 212, 213 and 214. Aside from the renaming of the routes, the biggest changes include the addition of service on Saturdays, connections to Orleans and Wyoming counties, and the creation of a “Countywide Runner.” The details of these and other improvements are as follows:

 

·   We retained a good portion of current route system (routes 211 and 212);

·   Route 212 will begin earlier in the morning to continue service to the Middle/High School and create additional opportunity for rides to work;

·   We added transportation to Big Tree Glen 10 times a day, Monday – Friday;

·   We integrated the early morning Genesee Community College (GCC) run into current routes and added additional transportation for a total of six trips to GCC;

·   We added a midday service run to Le Roy;

·   We added Saturday service;

·   We now connect with Orleans and Wyoming counties at K-Mart on Tuesday, Wednesday and Thursday at 8:55 a.m., 11:55 a.m. and 2:55 p.m., and;

·   We merged our Dial-A-Ride and Countywide service to create a “Countywide runner.” This countywide service is now available Monday – Friday to anywhere in the county not within ¾ miles of the route. This service will focus on countywide and medical appointments.

 

Following are the links to the new RTS Genesee route maps on our website:

·   RTS Genesee Routes 210 & 211

·   RTS Genesee Routes 212 & 213

·   RTS Genesee Route 214

Customers of RTS will find it easier to get from Le Roy to shopping in Batavia, or from Batavia to neighboring counties, or from Batavia to Genesee Community College now that the transportation company has devised a new plan to help people get around better; it's based on an efficiency study RTS conducted.

• There are new connections between Genesee, Orleans, and Wyoming counties on Tuesdays, Wednesdays and Thursdays;
• There are now 10 trips a day to and from Big Tree Glen, the new apartment development on West Main Street;
• Trips to and from GCC have been bumped up from five to six;
• There is one new trip to and from Le Roy, which is an afternoon route, and times have been changed for two other Le Roy trips (to 3 p.m. and 5 p.m.).

The routes are also linked together more smoothly, so it's easier to change buses in a timely manner.

“Somebody coming in from Le Roy can go all the way to Tops, all the way to Walmart, all the way to Kmart," said Jamie Mott, regional manager for RTS for Genesee and Orleans. "With the current system, if you come in from Le Roy, you’re done at the City Centre and then you have to wait. Now it’s a little bit different. You can actually continue on."

The former dial-a-ride service in the city and the current countywide service have been combined to add flexibility to the program. Riders more than a quarter mile off the regular routes can make appointments for pick up and drop off at least 24-hours in advance of their planned trips.

All these changes came with the requirement from RTS management that service be expanded without increasing expense.

"We had to do redesigns based on what we were already budgeted for, so that was a big challenge -- to figure out how we could expand our services, especially when you have on-time performance that you have to maintain," Mott said.

Press release:

To make it easier for customers in Genesee County to get the most up-to-date information about RTS news, events, routes, and service and schedule changes, RTS today announced that customers can now sign up to receive this information via text message and email alerts, and our email newsletter.

“The introduction of these text message and email alerts is part of our ongoing effort to make it easier for customers to get the information they need, when they need it,” said Bill Carpenter, CEO of RTS. “With these new communication tools, we can now provide customers with an instant update if we have to implement a detour at the last minute or encounter a delay on a specific route.

"By improving the timeliness and frequency of information that is important to our customers, we are making it easier for them to enjoy the ride.”

Signing up is easy. Customers can fill out a subscription form online or in person, or opt-in via text message.

The directions for each option are as follows:

·         Sign-Up Online: Visit myRTS.com, click the “Stay Connected” banner on the homepage, and complete the subscription form to receive alerts and updates from RTS via text or email

·         Opt-In Via Text Message: Text the words “OPT IN GEN ALL” to (585) 433-0855 to receive all the information we distribute. If customers only want alerts for a specific route, they can replace the “ALL” with the specific route number. For example, to sign up for text message alerts for the Route 1 customers would text “OPT IN GEN 1”

·         Contact Customer Service: Call (585) 343-3079 to enroll over the phone with a customer service representatives assistance

·         Sign-Up in Person: Fill out a subscription form at RTS Genesee at 153 Cedar Street in Batavia

For all other information, visit www.myRTS.com.

Press release:

To meet the evolving transit needs of customers in Genesee, Livingston, Ontario, Orleans, Seneca, Wayne, and Wyoming counties, RTS has launched a Regional Service Efficiency Study.

The purpose of the study is to identify service improvements and connections across the seven counties, and a key component of that study involves input from customers in those areas. RTS invites customers to share their thoughts by participating in an online survey and attending public workshops in February and March.

The online survey can be accessed through March 4 by using the following URL: https://www.surveymonkey.com/r/rtsservices.

In Genesee County, an information session will be held from 4 to 6 p.m. on Tuesday, Feb. 23, at County Building #2, 3837 W. Main Street Road, Batavia.

More information about the study can be found at https://www.myrts.com/Planning-Projects/Regional-Service-Efficiency-Study. 

For all other information, visit www.myRTS.com.

About RTS

Regional Transit Service (RTS) is a regional transit authority established by New York State with more than 900 employees who proudly serve customers and business partners in Monroe, Genesee, Livingston, Ontario, Orleans, Seneca, Wayne and Wyoming counties. Recognized as one of the best-run transit systems in the nation, RTS provides safe, reliable and convenient public bus transportation to more than 18 million people each year. We carry out our mission by connecting our customers to jobs, school, healthcare, shopping and recreational activities every day. For more information, visit www.myRTS.com.