Skip to main content

Sheriff's Office

GC Sheriff's Office Jail graduates four from basic corrections academy

By Press Release
GCSO graduate
From left to right:  Correction Officers Zachary J. Tacy, Wyatt J. Sando, Christopher A. Bauer-Smith, Katherine M. Stearns and Jail Superintendent William A. Zipfel

Press Release:

Genesee County Sheriff William A. Sheron Jr. announces the graduation of Correction Officers Zachary J. Tacy, Wyatt J. Sando, Christopher A. Bauer-Smith, and Katherine M. Stearns. At the top of the class were C.O. Tacy for academics and C.O. Sando for Top Gun. 

These Correction Officers recently graduated on April 27, 2023, from the Livingston County Sheriff’s Office Corrections Officer/Peace Officer Academy. The 247-hour course included training in effective communications, essential services, use of force, NYS Penal Law, Criminal Procedure Law, Inmate Transportation, Firearms, Pepper Spray, Taser and Defensive Tactics, and other topics pertaining to corrections. 

“Congratulations to Correction Officers Tacy, Sando, Bauer-Smith and Stearns. We look forward to your future in Corrections at the Genesee County Jail,” stated Sheriff William A. Sheron Jr.

Submitted photo.

Mary Hecht retires from Genesee County Sheriff's office after 23 years of service

By Press Release

Press Release:

Financial Management Assistant Mary Hecht is retiring after 23 years of service with the Genesee County Sheriff’s Office. She worked her last shift on April 28.

Mary began her career on January 10, 2000, at the Genesee County Jail as a part-time Account Clerk-Typist. During her tenure, she held several titles that included Financial Clerk-Typist, Senior Financial Clerk-Typist, Principal Financial Clerk and in 2015, was appointed to her current Financial Management Assistant position. Mary received a Distinguished Service Award, a Commendation, and a Meritorious Service for continuous excellence.

“Everyone here at the Sheriff’s Office wishes Mary the very best in her future,” stated Sheriff Sheron.

Sheriff's K-9s visit Elba Fire and provide Chicken BBQ attendees and volunteers a demo

By Howard B. Owens

Deputies Andrew Mullen, with partner K-9 Frankie, and Deputy James Stack, with partner K-9 Rayzor, visited the Elba Volunteer Fire Department Chicken BBQ on Sunday to provide a demonstration of how K-9s work with officers.

The Elba Boy Scouts were also on hand to help with the BBQ at the Elba Fire Rec Hall on Route 98.

The fundraiser was sold out.

Submitted photos and information.

9-1-1 Center implements program to improve response times to automated alarms

By Press Release

Press release:

Sheriff William A. Sheron, Jr. announced that the Genesee County Emergency Services Dispatch Center (GCESDC) has implemented a new program called ASAP to PSAP.  ASAP stands for Automated Secure Alarm Protocol, and PSAP is Public Safety Answering Point, aka: the Genesee County Emergency Services Dispatch Center. 

Alarm monitoring companies can now send notifications electronically to the GCESDC, and that data will automatically be populated into the Computer-Aided Dispatch (CAD) software.  This will eliminate the need for dispatchers to manually enter the information into CAD, which will expedite first responder response times by increasing data accuracy and eliminating miscommunications and the need for unnecessary phone calls between alarm companies and dispatchers.

Traditionally, alarm companies have had to contact the GCESDC by calling the non-emergency phone line to report a burglary, robbery, fire or medical alarm and dispatchers would then have to manually enter the information into the CAD software, which would routinely take 90 - 120 seconds to process.  Now, with ASAP to PSAP, that time will be reduced to approximately 5 seconds. 

The GCESDC is the 6th PSAP in the State of New York and the 123rd PSAP in the United States to implement ASAP.  The GCESDC went live on Monday, March 6, 2023, with several alarm companies, including Vector Security, Rapid Response Monitoring, Johnson Controls (Tyco), Stanley Security, Securitas, Protection One, Security Central, Affiliated Monitoring, Doyle, Guardian Protection, Brinks, Amherst Alarm, United Central Control, Vivint and ADT. 

The Automated Secure Alarm Protocol (ASAP) was launched in 2011 as a public-private partnership including the following agencies:

  • Association of Public-Safety Communications Officials (APCO)
  • The Monitoring Association (TMA)
  • American National Standards Institute (ANSI) - cooperatively developed protocols used for ASAP.
  • International Justice and Public Safety Network (NLETS) – critical life safety signals network.

Corrections Officer Ridder retires after 22 years of service

By Press Release

Press release:

Correction Officer Anthony J. Ridder retired after 22 years of service to the Genesee County Sheriff's Office effective March 5. 

He worked his last shift, A-line, on Sunday, Feb.y 26.

A veteran of the United States Army, C.O. Ridder started his career on March 3, 2001, at the Genesee County Jail.  During his tenure, he earned a Meritorious Award and was known for his dedication, loyalty and professionalism.   

“Everyone here at the Sheriff’s Office wishes Tony the very best in his future,” stated Sheriff Sheron.

Submitted photos.

Deputy Cory Mower retires after 26 years of service to the community

By Press Release

Press release:

Effective January 27, 2023, Deputy Sheriff Cory W. Mower retired after 26 years of service with the Genesee County Sheriff’s Office. 

Deputy Mower started his career on December 28, 1996, as a Correction Officer at the Genesee County Jail.  On January 25, 2003, he was appointed a Deputy Sheriff on Road Patrol.  During his tenure, he earned two Commendations.   

“Everyone here at the Sheriff’s Office wishes Cory the very best in his future,” stated Sheriff Sheron.

Sheriff's Office warns motorists about impermissible vehicle lights

By Press Release

Press release:

The Genesee County Sheriff’s Office would like to remind everyone of what lighting is permitted on a passenger vehicle in New York State.  Many lighting products being sold now do not comply with the Vehicle and Traffic Law.  In general, the following lighting is required and authorized:

  • Headlamps – Two of equal power and white in color (one lamp for a motorcycle); Other overhead light bars are not permitted while operating on a public highway
  • Tail lamps – Two of equal power and red to amber in color (one lamp for a motorcycle)
  • Turn signals, front – Amber
  • Turn signals, rear – Red or amber
  • Hazard lights (4 way flashers) – Amber in front, red or amber in rear
  • License plate lamp – White
  • Back up lamp – White

Any other color lighting is prohibited while operating on a public highway, except the following:

  • Amber – For hazard vehicles only (i.e. Plow trucks, tow vehicles) when actually a hazard.  Any other amber lighting, such as fog lamps or overhead light bars, is not permitted
  • Blue – For authorized volunteer fire personnel only when responding to an emergency
  • Green – For authorized volunteer ambulance personnel only when responding to an emergency

Any violations are infractions of the Vehicle and Traffic Law and are subject to appropriate fines in a local justice court. 

Photo illustrations courtesy of the Sheriff's Office. They are not local examples.  Chief Deputy Brian Frieday says of the photos: The light bar would be an example of something permissible for a hazard vehicle when actually engaged in hazardous operation, such as a private plowing vehicle when actually plowing.  However, operating on a public highway, whether the lights are steady or flashing, is not permissible. The under-glow lighting comes in multiple colors and is not permitted while operating on a public highway. The two pictures of the cars with the LED strips, grill lights and rim lights, again, are all not permitted while operating on a public highway.

Sheriff reminds residents to be alert for scammers, not to fall prey to con artists

By Press Release

Press release:

The Genesee County Sheriff’s Office would like to take this opportunity to remind everyone to remain vigilant so as not to fall victim to many prevalent scams.  As a general rule, it is a best practice to never provide personal or financial information to anyone who calls you over the phone or contacts you via e-mail or text message.  Scammers may purport themselves to be a relative, representative from Law Enforcement, the Federal Government, a Bank/Financial Institution, a utility company, or other consumer business. 

  • Scammers will often contact you pretending to be from a known organization such as the Sheriff’s Office, IRS, FBI, Microsoft, Pay Pal, Amazon, or countless other businesses/government entities.  The scammer may indicate that you have a problem with your account or there is a virus on your computer, and they need to assist you in rectifying the issue. 

Scammers may ask:

  • You to click on a provided link
  • For personal and banking information
  • For remote access to your computer to assist in correcting the fictitious problem 

Also:

  • Scammers may tell you that your daughter, son, husband, wife, grandchild, a close friend or someone you know is in trouble with law enforcement and needs money for bail.
  • Scammers may say that they are a lawyer and that there has been a terrible accident involving your relative, and they need money for legal fees or medical expenses     
  • Scammers may indicate that you have won a sweepstakes and that they will be sending you a check to cash and then ask that a portion of the proceeds are sent back to them. 
  • Scammers may ask for payment in the form of gift cards, or electronic payments or ask that you send cash in the mail to a specified address.  Scammers may also indicate that they will send a courier to your residence to retrieve your payment. 

These perpetrators of scams will attempt to pressure you to act quickly by threatening that the problem will only get worse if you don’t act now or that you will be arrested if the issue is not immediately addressed.  Scammers will mask their actual identity, often using surreptitious phone numbers, which may appear to be from a local area code or use an e-mail address that is very similar to someone’s that you may know.  Always pay close attention to details as it may save you from falling victim.      

Please be suspicious concerning anyone asking for personal or financial information.  If you suspect something may not be legitimate, tell someone you trust what the situation is before you act and potentially suffer a financial loss that may not be recoverable or disclose personally identifying information. 

If you fall victim to a scam, please report it to your local law enforcement agency.

Sheriff's Office awards recognize life-saving efforts during Winter Storm Elliott

By Howard B. Owens

Today's annual awards at the Sheriff's Office recognized a wide range of contributions and good police work throughout the department, but the vast majority of awards were generated by one event: Winter Storm Elliott.

The extra effort to save lives went well beyond just a few individuals.

Photos by Howard Owens.  Top photo: Nate Fix and Anthony Johnston of Genesee SnoPackers and Deputy Kevin McCarthy were recognized for their initiative to use the Snopackers' grooming machine and a snowmobile to make it possible for a convoy of rescuers to make it to stranded motorists, resulting in multiple lives saved. Some of those rescued clearly would have perished in the following 30 to 60 minutes if the team of rescuers hadn't reached them when they did, Sheriff Wiliam Sheron noted.

Press release:

2022 BLIZZARD ELLIOTT AWARDS:
The following are being recognized for their heroic actions during historic Blizzard Elliott that occurred December 23 – December 25, 2022.  Blizzard Elliott inflicted sub-zero wind chill temperatures and blinding lake-effect snow that left numerous highways and roads impassable.  Multiple motorists were stranded in their vehicles for several hours and were not easily accessible by emergency first responders.  Without hesitation for their own safety, these employees worked considerable additional hours to rescue motorists.  Their brave actions that holiday weekend, undoubtedly, saved many lives. 

They are to be commended for their actions which have brought great credit upon themselves and the Genesee County Sheriff’s Office.

COMMENDATIONS:

  • Undersheriff Bradley D. Mazur
  • Deputy Sheriff Rachel M. Diehl
  • Deputy Sheriff Jonathan M. Dimmig
  • Chief Deputy-Criminal Investigations Joseph M. Graff
  • Deputy Sheriff Eric J. Meyer
  • Deputy Sheriff Kyle J. Tower
  • Chief Deputy-Road Patrol
  • Brian M. Frieday
  • Deputy Sheriff Ryan W. Young
  • Deputy Sheriff Zachary P. Hoy
  • Sergeant Jason E. Saile
  • Deputy Sheriff Robert C. Henning
  • Deputy Sheriff Morgan C. Ewert
  • Sergeant Andrew B. Hale
  • Deputy Sheriff Jeremy M. McClellan
  • Deputy Sheriff Ryan J. Mullen
  • Sergeant Michael J. Lute
  • Deputy Sheriff Travis M. DeMuth
  • Deputy Sheriff Alexander R. Hadsall
  • Sergeant Mathew J. Clor
  • Deputy Sheriff James D. Stack
  • Deputy Sheriff Carlos O. Ortiz Speed
  • Sergeant Kyle D. Krzemien
  • Deputy Sheriff Andrew Z. Mullen
  • Deputy Sheriff Ayrton J. Blankenberg
  • Investigator Erik B. Andre
  • Deputy Sheriff Joshua A. Brabon
  • Deputy Sheriff Jacob A. Kipler
  • Deputy Sheriff Patrick J. Reeves
  • Deputy Sheriff David D. Moore
  • Deputy Sheriff Mason S. Schultz
  • Deputy Sheriff Richard S. Schildwaster
  • Deputy Sheriff Jordan M. Alejandro

Deputy Sheriff Kevin R. McCarthy assisted rescue efforts by operating his personal snowmobile to reach stranded motorists in their vehicles.

Blizzard Elliott generated over 3,200 total phone calls and 953 distinct calls for service, resulting in the busiest day in the history of the Genesee County Emergency Services Dispatch Center.  The following communications personnel played a vital role in addressing the tremendous demands placed upon the 9-1-1 Center during this extraordinary event and are to be commended for their actions which have brought great credit to themselves and the Genesee County Sheriff’s Office.

COMMENDATIONS:

  • Director of Emergency Comm. Francis A. Riccobono
  • Emergency Services Dispatcher Andrew K. Merkel
  • Public Safety Systems Manager Justin T. Allen
  • Emergency Services Dispatcher Samantha L. Conibear
  • Sr. Emergency Services Dispatcher Robert H. Tripp
  • Emergency Services Dispatcher Emily K. Young
  • Sr. Emergency Services Dispatcher Jason W. Holman
  • Emergency Services Dispatcher Shelby M. Turner
  • Sr. Emergency Services Dispatcher Michael T. Sheflin
  • Emergency Services Dispatcher Matthew F. Grimes
  • Emergency Services Dispatcher Stephen R. Smelski
  • Emergency Services Dispatcher Shaylene S. Kilner
  • Emergency Services Dispatcher Peggy D. Richardson
  • PT Emergency Services Dispatcher Cady E. Glor
  • Emergency Services Dispatcher Kelly E. Smith
  • PT Emergency Services Dispatcher Marie A. Vaughn

Emergency Services Dispatcher Nathan L. Fix, while off duty and in his capacity as Vice-President of Genesee Sno Packers, played a crucial role in securing the use of its Tucker snow grooming machine that led a convoy of first responders to reach stranded motorists who had been in their vehicles for multiple hours.

CERTIFICATES OF APPRECIATION:

  • Anita Cleveland for welcoming one of our deputies who was stranded on the road in front of her house,  along with two motorists that he previously rescued from their stranded vehicle, into her home where she provided comfort, food and shelter.
  • Sheriff’s Office Chaplain Jeffrey R. Bartz, his wife, Jami, and Grace Baptist Church.   Multiple motorists were stranded for several hours in their vehicles and once rescued were in need of a place to shelter until the blizzard passed and roads opened.  Chaplain Bartz, without hesitation, assisted with the opening of Grace Baptist Church as a warming shelter, and he and his wife spent the holiday weekend providing comfort, food, and shelter to strangers in need.       
  • Genesee Sno Packers provided its Tucker snow grooming machine to lead a convoy of first responders to reach multiple stranded motorists. 
  • Anthony Johnston is a member of the Genesee Sno Packers, and he volunteered his time to drive its Tucker snow grooming machine, jeopardizing his own safety to assist patrols.

Deputy Kenneth Quackenbush named Officer of the Year

By Howard B. Owens

In an awards ceremony Friday -- the first one at the Genesee County Sheriff's Office in a couple of years because of the pandemic -- Deputy Kenneth A. Quackenbush, III, was named Officer of the Year by Sheriff William Sheron.

The entire command staff provides advice and input in selecting each year's honorees, which also includes meritorious service and commendation awards. 

Quackenbush thanked his family and his co-workers for their support, and his mentor, a detective he didn't name, for pointing him in the right direction toward becoming a better police officer.

See alsoSheriff's Office awards recognize life-saving efforts during Winter Storm Elliott

Photos by Howard Owens

Press release:

Officer of the Year Award – Kenneth A. Quackenbush, III
Deputy Sheriff Kenneth A. Quackenbush, III has distinguished himself in the performance of service to the citizens of Genesee County during 2022. 

Deputy Quackenbush is a six-year member of the Sheriff’s Office, with almost four of those years on Road

Patrol.  Deputy Quackenbush consistently displays a professional, positive attitude and unwavering work ethic.  He is level-headed and has received accolades for his calm demeanor and de-escalation during tense situations.  Deputy Quackenbush has been a leader in traffic enforcement, which often leads to larger cases, including those for impaired driving.  He had several notable felony arrests in 2022, which included illegal weapon and drug possession cases.   Deputy Quackenbush has developed trust within the department as shown by him being a Field Training Officer, Drug Recognition Expert, a member of the Emergency Response Team and is looked upon for other special assignments. 

Deputy Sheriff Kenneth A. Quackenbush, III has reflected great credit upon himself and the Genesee County Sheriff’s Office, and most deserves to be named Officer of the Year. 

Distinguished Service Award – Principal Financial Clerk Margaret A. Sheelar

Principal Financial Clerk Margaret A. Sheelar has distinguished herself as a member of the Genesee County Sheriff’s Office for over 20 years. 

Principal Financial Clerk Margaret A. Sheelar began her career on August 1, 2000.  During her career, she was the recipient of two Meritorious Service awards for her dedication in the performance of her duties. 

Margaret’s professionalism, coupled with her knowledge of Sheriff’s Office operations, has been a source of pride for this Agency.  This year, as in previous years, Margaret continues to pay diligent attention to the financial needs of the Sheriff’s Office.  She frequently assists the administration with tasks that go well beyond her listed duties to ensure smooth operations and is always willing to take on additional responsibilities without hesitation.

Principal Financial Clerk Margaret A. Sheelar reflects great credit upon himself and the Genesee County

LONGEVITY AWARDS:

Correction Officer Lewis A. Henning

10 years

Program Coordinator Tracy L. Ranney

10 years

Correction Officer Michael A. Cox

15 years

Sr. Emergency Services Dispatcher Robert H. Tripp

20 years

Emergency Services Dispatcher Beth A. Hynes

20 years

Correction Officer Michael F. Lindsley

20 years

Sergeant Thomas A. Sanfratello

30 years

Jail Superintendent William A. Zipfel

40 years

Sheriff William A. Sheron, Jr.

45 years

MERITORIOUS AWARDS:

Sr. Correction Officer James M. Smart
Senior Correction Officer James M. Smart has distinguished himself by Meritorious Service as a member of the Genesee County Sheriff’s Office. 

Senior Correction Officer Smart has been instrumental in maintaining the inmate telephone system and tablets.  He has worked diligently to reorganize the inmate files and the file room, which is no small task.  Senior Correction Officer Smart has voluntarily taken on these additional responsibilities while continuing to do a stellar job with his normal duties.

Senior Correction Officer James M. Smart has brought great credit upon himself and the Genesee County Sheriff’s Office.

Sr. Emergency Services Dispatcher John W. Spencer, II
Senior Emergency Services Dispatcher John W. Spencer, II has distinguished himself by Meritorious Service as a member of the Genesee County Sheriff’s Office. 

Senior Dispatcher Spencer continues to demonstrate excellent leadership of his shift and provides guidance for dispatchers, especially newer dispatchers.  He performs additional duties, including schedule management, and emergency medical call reviews, and is a Certified Training Officer.  Additionally, Senior Dispatcher Spencer demonstrates his commitment to providing excellent service to the public and to first responders, along with a willingness to adapt to meet new challenges.

Senior Emergency Services Dispatcher John W. Spencer, II has brought great credit upon himself and the Genesee County Sheriff’s Office. 

Deputy Sheriff Nicholas R. Chamoun
Deputy Sheriff Nicholas R. Chamoun has distinguished himself by Meritorious Service as a member of the Genesee County Sheriff’s Office. 

Deputy Chamoun’s outstanding dedication to law enforcement is apparent year after year.  He is a Drug Recognition Expert and a member of the Emergency Response Team.  Deputy Chamoun is always eager to learn by way of formal training, researching, and learning on his own.  He takes the knowledge he gains and shares it with other members in the department.  Deputy Chamoun is aggressive in his vehicle traffic enforcement and puts his knowledge to use on his patrol in order to look “beyond the ticket” to identify criminal activity.  His efforts have resulted in felony arrests for illegal drugs and weapons on a consistent basis, thus making our community much safer. 

Deputy Sheriff Nicholas R. Chamoun has brought great credit upon himself and the Genesee County Sheriff’s Office.

Investigator R. Pete Welker
Investigator R. Pete Welker has distinguished himself by Meritorious Service as a member  of the

Genesee County Sheriff’s Office.

Investigator Welker began his career at the Genesee County Sheriff’s Office in 1994, and has

dedicated 22 years to the Genesee County Drug Task Force.  Investigator Welker has consistently brought forward the highest-quality narcotics investigations leading to successful criminal prosecutions.  Investigator Welker’s efforts and dedication to narcotics enforcement have significantly reduced the potential of violent crime in Genesee County.   

Investigator R. Pete Welker has brought great credit upon himself and the Genesee County Sheriff’s Office.

Community / Victim Services Counselor Rosanne M. DeMare
Community / Victim Services Counselor Rosanne M. DeMare has distinguished herself by Meritorious Service as a member of the Genesee County Sheriff’s Office.

Rosanne continuously puts victim interests first and foremost and spends countless hours comforting victims in distress and providing them with the emotional support needed to work through the complex criminal justice process.  She is compassionate and knowledgeable and is determined to ensure that victim rights and needs are met with the utmost respect and dignity. 

Community / Victim Services Counselor Rosanne M. DeMare has brought great credit upon herself and the Genesee County Sheriff’s Office.

COMMENDATIONS:

Correction Officer Matthew M. Luce
Correction Officer Matthew M. Luce is being recognized for a Commendation Award for his added responsibility of maintaining the inmate property room. 

Unclaimed inmate property is documented and inventoried, and once sufficient time has passed, paperwork is initiated to destroy the abandoned property.  Correction Officer Luce’s diligence keeps the property room free of clutter and makes for a more orderly property storage area.  He has voluntarily taken on this additional responsibility while continuing to do an excellent job with his normal duties.   

Correction Officer Matthew M. Luce is to be commended for his actions which have brought great credit upon himself and the Genesee County Sheriff’s Office.

Emergency Services Dispatcher Shelby M. Turner
Emergency Services Dispatcher Shelby M. Turner is being recognized for a Commendation Award for her actions during historic Blizzard Elliott that occurred December 23 – December 25, 2022.

The blizzard inflicted sub-zero wind chill temperatures and blinding lake-effect snow that left numerous highways and roads impassable.  This event generated over 3,200 total phone calls and 953 distinct calls for service.  This was the busiest day in the history of the Genesee County Emergency Services Dispatch Center.  Dispatcher Turner played a vital role in addressing the tremendous demands placed upon the 9-1-1 Center during this extraordinary event.     

Emergency Services Dispatcher Shelby M. Turner is to be commended for her actions which have

brought great credit upon herself and the Genesee County Sheriff’s Office.

Deputy Sheriff Jeremiah W. Gechell
Deputy Sheriff Jeremiah W. Gechell is being recognized for a Commendation Award for his actions while on duty May 7, 2022.

At approximately 0300 hours, Deputy Gechell observed a vehicle driving in an erratic manner in the City of Batavia.  Deputy Gechell initiated a traffic stop and found the driver was acting in a suspicious manner and providing inconsistent information.  Deputy Gechell’s instincts prompted him to investigate further by individually interviewing all three occupants in the vehicle.  Deputy Gechell found there to be several discrepancies in each of their explanations which prompted him to call for assistance from the K-9 unit to search the vehicle.  A large quantity of narcotics was discovered, which included cocaine, fentanyl, and methamphetamine, resulting in felony arrests of the three occupants of the vehicle.  More importantly, high quantities of dangerous narcotics never made their way onto the streets.  Deputy Gechell’s instincts and investigation are to be credited and commended for this.

Deputy Sheriff Jeremiah W. Gechell is to be commended for his actions which have brought great credit upon himself and the Genesee County Sheriff’s Office.

Chief Deputy Joseph Graph participating in Friday's awards ceremony.

Dispatcher Robert Tripp was congratulated by Sheriff William Sheron.

Dispatchers Wanted: seeking a few 'unsung heroes' for duty

By Joanne Beck

When it comes to recalling scenarios of being a dispatcher, Frank Riccobono came up with one immediately: he was on the phone with the mom of a young girl whose heart had stopped.

He talked the distressed mother through a procedure of moving her daughter to the floor and performing heart compressions and mouth-to-mouth resuscitation. It was a nerve-wracking few minutes before the mom cried out. Her daughter was revived.

“The mother was very thankful,” Riccobono said. “I can’t describe the feeling of having that happen, knowing I gave them that.”

While scenes like that are often depicted in TV shows, complete with melodramatic music in the background, they are part of the life of a dispatcher — something that Genesee County Sheriff William Sheron refers to as more than a job, but as a career. And a highly respected and under-credited one at that.

He and Riccobono, a former longtime dispatcher for the city of Batavia and Genesee County and current director of the county’s emergency communications, are hoping to pique the interest of candidates for three full-time dispatcher positions.

The pay has been increased ($22.55 to $28.81 per hour), two part-time positions were merged into a third full-time position to offer benefits and regular hours, the civil service exam fee has been waived, and the exam date has been extended to Jan. 25, all in an effort to get more people to apply.

So why aren’t they?
It’s a phenomenon that’s been occurring over the last couple of years, Sheron said. It’s not exactly novel, as many employers are bemoaning the same complaint as they continuously search for qualified candidates to fill a variety of jobs. And job duties for dispatchers include a certain level of stress, multi-tasking, knowledge, quick-thinking, and decision-making skills, he said. Plus, it’s emergency services, which signals a 24/7, 365 days a year operation of nights, weekends and holidays.

So why should they?

Well, there’s the rush of adrenaline for being in the thick of the action, such as when Riccobono provided directions for CPR to that distraught mom or helping to direct emergency responders to those in need, such as during the recent winter blizzard.

There were hundreds of stranded motorists buried in snow, and dispatchers were their only course of survival, as a link to responders out on the roads searching for them.

“We were able to direct emergency responders to their location,” Riccobono said. “That’s the most rewarding, just knowing I gave them the best chance of survival.”

Not that dispatchers are always in crisis mode. They also get the more mundane calls, such as reports of a minor traffic accident or a missing dog. But with each call, there’s an opportunity to make a difference, Riccobono said. He remembered when he began with the Batavia Police Department.

“My first week, there was a bank robbery, a high-speed pursuit and a SIDS death,” he said. “And I thought, ‘what did I get myself into?’ I’ve had people die on the phone. The good days outweigh the bad days.”

They’re unsung heroes.

That’s how Sheron describes dispatchers, those employees working behind the scenes taking calls from individuals and connecting them to the various multitudes of emergency service providers throughout Genesee County to get them the help they need.

“It’s a stressful job,” Sheron said Thursday. “Once you become acclimated with what’s out there, that stress is offset with a  sense of fulfillment. These are the people that get things moving, they are behind the scenes. There will be a lull, like a routine traffic stop, and in the drop of a dime, it can go from zero to 150, a barn fire or delivering a baby over the phone.”

He gives credit to all emergency service responders, for sure, with differences being those that are on scene and those behind the scenes. When asked who makes for a good dispatcher, Sheron was stymied by a foolproof description. There have been candidates that were perfect on paper, but then when put to the test, they didn’t follow through as their qualities promised. And then those that seemed to be too quiet and unassuming for the position nailed it, he said.

“Sometimes it takes a little longer, and you become comfortable after you’ve been through situations,” he said. “They orchestrate everything that goes on. It’s a very rewarding career, steady employment. They’re the unsung heroes.”

For more information about applying for a dispatcher position, see the related press release.

Top file photo of the Emergency Dispatch Center on Park Road in Batavia, by Howard Owens; and county photos of Frank Riccobono, and William Sheron, above.

Filing for emergency services dispatcher exam extended to Jan. 25

By Joanne Beck

The exam deadline has been extended to apply for one of the three open full-time emergency services dispatcher positions, Genesee County Sheriff William Sheron says. That date is now Jan. 25, and Sheron urges anyone with interest to apply for the Civil Service exam.

Hourly salary is from $22.55 to $28.81, and there will be a probationary period of eight to 52 weeks based on performance of duties. Candidates must be legal residents of Genesee, Erie, Livingston, Monroe, Niagara, Orleans or Wyoming County at the time of examination and for at least two months prior to the date of the examination, which is Feb. 25.

It takes about three months from the time of the test for the results to come in, and the top three scores are selected for hire and paid training of 16 weeks before beginning their duties independently on the dispatch floor at the Park Road facility in Batavia. 

Typical work activities include:

  • Maintaining a continuous log of all telephone and radio calls sent out or received;
  • Recording all fire and emergency equipment in the county, and logging equipment out of service;
  • Operating telephone communications equipment and input of data into computer-aided dispatch systems utilizing a typewriter-style computer terminal keyboard;
  • Utilizing computerized data-bases (including NYSPIN system) to access and record data and information;
  • Acting as a secondary radio dispatcher for other agencies;
  • Receiving and answering radio calls for various agencies and transferring calls to appropriate personnel;
  • Receiving and relaying intra-county mutual aid calls;
  • Receiving and recording in log, location of fire alarms and emergency calls;
  • Performing filing, typing, and other clerical duties as needed; and
  • Giving instructions to callers and providing emergency medical instruction to callers using standard accepted medical guidelines.

Press Release:

“The timing of this exam could not be better,” stated Genesee County Sheriff William A. Sheron, Jr. “We have all heard about the heroic actions and importance of first responders during the historic Blizzard of 2022. The Genesee County Emergency Services Dispatch Center handled 3,216 calls and 953 distinct calls for service over a two-day span! This was one of the busiest emergency events in the history of Genesee County. Our Emergency Services Dispatchers played a crucial role in meeting the tremendous demands presented throughout the blizzard that undoubtedly saved the lives of numerous individuals.”

Currently, there are three full-time Emergency Services Dispatcher vacancies that the department is looking to fill. In order to be considered for this position, applicants must take the civil service exam, which is only given approximately every two years.

"I highly encourage anyone that has an interest in being an E911 first responder to sign up to take the exam," Sheron said. "An Emergency Services Dispatcher is an extremely rewarding first responder career." 

To read related coverage, click on Seeking a few unsung heroes

If you have any questions about this position, please feel free to contact Frank Riccobono, Director of
Emergency Communications, at 585-345-3000, Ext. 3429. Please click on the recruitment video link
which will provide a glimpse into what this career involves. We look forward to welcoming you to our family.

The deadline to apply to take the open competitive Genesee County civil service exam is Jan. 25. To get an application, stop in or send a stamped, self-addressed  envelope to Genesee County Human Resources, County Building I, 15 Main St., Batavia, NY, 14020, call 344-2550, Ext. 2221 or go HERE

To watch a dispatcher in action, click this recruiting video.

BOCES, Sheriff's Office partner for speed trailer outside Pavilion school

By Press Release

Press release:

As a grantee of the New York State Department of Health's Creating Healthy Schools and Communities (CHSC) initiative, the Genesee Valley BOCES (GV BOCES) collaborated with multi-sector stakeholders and the community at large in Pavilion to increase roadway safety and active transportation opportunities for users of all ages and abilities.

A CHSC-funded mobile speed trailer was placed near Pavilion Central School to enhance roadway safety and walkability.  The speed limit in this area is 35 mph.  Since installing the mobile speed trailer, the Genesee County Sheriff's Office has been monitoring and collecting data.

Prior to the speed trailer, speeding was a major issue.  The violations hit over 80 mph at times.  The most recent data shows violations dropping below the 50 mph range.  The average speed in June 2022 was 39 mph, and as of October 2022, the average rate of speed is now 30 mph.  

The Town of Pavilion’s Comprehensive Plan articulated an overall vision for Pavilion, and a means to achieve that vision.  This included efforts for the community to gather, celebrate and work together towards common goals, such as revitalizing Hamlet so it continues to be the useful and attractive heart of the town.  Additionally, the plan focused on developing strategies for keeping the community attractive to current residents and desirable for drawing new residents to the community.

Road safety and efficiency for users of all ages and abilities are Pavilion’s primary transportation concerns and are connected to enhancing the community.  NYS Route 19, a north-south, 2-lane arterial and NYS Route 63, an east-west, 2 to 3-lane arterial, intersect in the Hamlet of Pavilion.  Both state routes experience considerable traffic volumes with significant tractor-trailer traffic as these state bypass routes are used to minimize freight travel distance. Safe passing options are limited in the areas just beyond this main intersection, and vehicles often perform illegal and risky maneuvers to circumvent freight traffic.  To compound matters, the elementary and middle/high schools are located a short distance from the intersection. 

In 2021, GV BOCES and the Metropolitan Planning Organization, Genesee Transportation Council, collaborated to facilitate a walkability tour and Pedestrian Environmental Quality Index Assessment with a multi-stakeholder advisory committee consisting of residents, the Town Supervisor, the Superintendent of Schools, the Director of School Transportation, the School Resource Officer, and the New York State Department of Transportation to learn more about roadway safety and walkability near the schools and the Hamlet of Pavilion.  Based on the data collected, an action plan and recommended interventions were developed.  The audit allowed the advisory committee to use multiple data points to identify potential improvements to support roadway safety and promote walkability.  

One data-driven recommendation made by the advisory committee included implementation of speed indicators.  As a result, GV BOCES Creating Healthy Schools and Communities funds supported the purchase of a mobile speed trailer to be deployed at multiple locations near the schools and Hamlet area to improve roadway safety and the quality of the transportation system.  

“Addressing roadway safety issues and enhancing opportunities for pedestrian activity support the vitality and economic development of the Hamlet and the health and wellness of the community.”  Rob LaPoint, Pavilion Town Supervisor

Moving forward, additional opportunities exist for community planning and interventions that increase safe and accessible physical activity to establish a community environment that supports the health and wellness of residents and the economic development of the area.  

“The mobile speed trailer helps to support the moderation of traffic conditions to improve the safety of operations for all roadway users with a particular emphasis on areas near the schools.  The mobile speed trailer has noticeably reduced speeders in front of the school.  While school is not in session, the unit is being used near the fire hall and the little league fields to increase awareness.  It has been a blessing to have the speed trailer added to our community.” Deputy Jeremy McClellan, Genesee County Sheriff’s Office and School Resource officer Pavilion CSD.

Sheriff issues storm-related travel advisory starting at 6 a.m. until further notice

By Press Release

Press release:

In anticipation of the forecasted severe blizzard-like conditions, the Genesee County Sheriff’s Office, in conjunction with the Genesee County Highway Department, Emergency Management Services, and the County Manager is issuing a travel advisory for all of Genesee County effective 6 a.m. Friday, Dec. 23, 2022, until further notice. 

Motorists are encouraged to avoid all unnecessary travel due to the expected flash freeze, strong winds, heavy snow and sub-zero wind chill temperatures.  These conditions will undoubtedly create white-out conditions and extremely dangerous travel for all motorists. 

During a travel advisory roads are not closed, however, no unnecessary travel is advised.  A trip which could wait until the advisory is lifted should not be made.  The Genesee County Sheriff's Office does not determine the necessity for any individual to report to work.

Sheriff Sheron encourages residents, “For your safety and the safety of first responders and highway snow removal personnel this holiday weekend, please stay off the roads until conditions improve.”

More than a village, it takes a Genesee County team to mitigate threats of violence

By Joanne Beck

In talking about Genesee County’s threat assessment and management program, Undersheriff Bradley Mazur often referred to one county over, and how Rochester Threat Advisory Committee, or ROCTAC, will serve as a role model of sorts.

No wonder. All of New York State is watching the Monroe County program, which was announced in June. And Genesee County is nearly ready to jump on board, Mazur said Thursday.

"Governor Hochul passed executive order 18, which required each county to come up with a domestic terrorism prevention plan. So what we did, we put our plan together. And in our response, we believe that to mitigate this type of threat in our community, our best action would be to create a Genesee County Threat Assessment management team, or a TAM team is what they're called," Mazur said. "This is kind of very similar to Monroe County's ROCTAC ... a Rochester threat advisory committee that they developed, I think, last year. So a lot of the counties are kind of going to mimic what they've done. Ours is going to be a threat assessment committee. And this is going to be a diverse team. We have individuals from mental health to GCASA, social services, school administrators, and our SROs. The goal is early intervention to prevent any types of violence."

Similar to Rochester’s Threat Advisory Committee, so too will Genesee County have a cohesive group of representatives from law enforcement, social services, probation, GCASA, emergency management, school administrations, and school resource officers, he said.

A primary goal is “to mitigate any threat to our community,” he said, through early detection and intervention of potential threats of domestic violence, school shootings, workplace assaults, stalkings, and any other similar threats of violence.

This effort takes money, which will come from a related $172,000 state grant previously announced by Gov. Kathy Hochul. After the May shooting in Buffalo that left 10 people dead, Hochul began to charge each county in the state to develop a threat assessment plan, signing an executive order and providing funds to ensure that could happen.

Monroe County had already established its own version of a threat advisory team as a proactive measure to help prevent deadly assaults, so state leaders pointed to that team as an example for other counties to follow.

Although Genesee County is a small, rural area, it is just as susceptible to such violence as is any big city, Mazur said.

“The biggest threat to our community is any type of community radicalization. And I think their ability to use the internet and social media to reach out to anybody anywhere. And that's our focal point right now, is that use of social media and the internet," he said. "They try to push their social or political agenda. And oftentimes, it advocates for the use of violence. And using the internet and social media, I think you could have a vast audience, of which some people may be susceptible to their messaging."

The grant money will go toward training and training-related costs, such as overtime to cover officers while they’re in training. The grant is good for two years, and it does not cover equipment, only “training costs and related items that we need to establish the program,” he said.

“We submitted our plan to the state for approval,” he said. “The Genesee County Legislature reviewed the plan, and we’re going to move forward … we’re hoping to have the training completed in February. This will include all law enforcement in Genesee County."

Given this new initiative, the plan also includes promotion:  “We will be doing an awareness campaign,” he said.

That campaign will be rolled out to the public so that anyone can participate in the program. For example, if a resident reads or hears something that seems like a possible threat to the community — an online discussion about attacking a school, for example — that resident will be more equipped to know where and how to report it, and the threat advisory team would assess the situation to determine how to proceed.

"So people know, obviously, in an emergency situation, they're going to call 911. But we're also going to have another reporting system that may not reach that level yet," he said. "And the management team or the TAM team would then get together and assess it and see if we can intervene and get resources out there at that early stage."

As Monroe County Sheriff Todd Baxter put it: The team is “a holistic group that gets together and analyzes their case, looks at it, and sees how we can mitigate the risk and take someone off that path and stairway to targeted violence.”

More details will be publicized once the county’s plan is officially approved and the training is complete, Mazur said. Squad 9 LLC, which was used by Monroe County, will conduct the training and consulting work.

Squad 9 is led by two veteran Federal Bureau of Investigation experts who provide consultative, training and research services related to threat assessment and management, behavioral intervention, international and domestic terrorism, interview and interrogation, and risk management needs.

Mazur presented the plan to the Legislature this week, and he expects for there to be more public discussion and details to be provided after state approval and completion of training in early 2023.

File Photo of Genesee County Undersheriff Bradley Mazur talking to Genesee County legislators during a meeting at the Old Courthouse in Batavia, by Joanne Beck.

Batavia police, county sheriff's office teaming up to conduct alcohol compliance checks

By Press Release

Press release:

Caring about the community’s wellness is the underlying theme of a joint effort of the City of Batavia Police Department and Genesee County Sheriff’s Office to conduct alcohol compliance checks at retail businesses this month.

“Our department continues to partner with prevention educators at Genesee/Orleans Council on Alcoholism and Substance Abuse to provide this service to ensure that vendors are attentive to properly identifying the age of those purchasing alcohol,” said Assistant Police Chief Chris Camp. “Abuse of alcohol by underage individuals is a cause of accidents and other poor choices for this age group.”

Sheriff’s Chief Deputy Brian Frieday echoed Camp’s sentiments, adding, that “compliance checks demonstrate to vendors and young people, alike, that this community cares about the wellness of its citizens.”

This round of compliance checks – which are funded through a grant from GCASA -- will take place in December, prior to Christmas, and will focus on off-premise establishments only (supermarkets, convenience stores, liquor stores).

“We are planning to check off-premise establishments at this time because our data shows that kids are not drinking in bars or restaurants,” said Shannon Ford, GCASA’s director of Communications & Development and director of Prevention. “We are hoping to not find anyone out of compliance, but will offer Responsible Server Training to anyone who is caught or for those who would like to be proactive.”

Sheriff reminds residents to take safety precautions during snow storm

By Press Release

Press release:

Genesee County’s Sheriff’s Office and emergency officials would like to remind citizens that with the impending snowstorm predicted to affect our area tomorrow night through the weekend, please be prepared to be home for a couple of days should travel become restrictive.  The safest place to be when road conditions worsen is home.  Make sure you have basic emergency necessities (food and water).  Many times, vehicles become stranded on roadways during a snowstorm, making travel for emergency personnel and other drivers difficult and very dangerous. 

“Please remember that even if it is not snowing where you are, the destination you are traveling to may have poor visibility and heavy snow accumulation.  The best and safest option for you and your loved ones is to stay home until the snowstorm passes,” stated Sheriff Sheron. 

Phone lines down at Sheriff's Office but 9-1-1 remains operational

By Press Release

Press release:

The following phone lines are currently experiencing outages:

  • Administrative (585-345-3000)
  • Non-emergency Genesee County Dispatch Center (585-343-5000)
  • Genesee County Jail (585-343-0838)

THE EMERGENCY 9-1-1 PHONE LINE IS WORKING.  Due to the sporadic nature of the outage, it is highly recommended to use a cell phone if you are experiencing a true emergency. 

Until the issue is resolved, other alternatives for non-emergency/administrative communication include e-mail to 911.Center@co.genesee.ny.usSheriff.Dept@co.genesee.ny.us.

We apologize for any inconvenience and hope that this issue is resolved shortly.

With new residency law in place, Sheriff expands search for corrections officers

By Press Release

Press release:

Sheriff William A. Sheron, Jr. is excited to announce that the Genesee County Legislature passed and adopted Local Law 4, which creates an expansion to the residency requirement of Correction Officers for the County of Genesee.

In order to provide an adequate pool of qualified applicants for the upcoming Civil Service Exam, Correction Officer, O.C. #64-904, effect immediately, applicants are permitted to reside within the County of Genesee or any contiguous county (ie:  Erie, Niagara, Orleans, Monroe, Livingston, or Wyoming).

The deadline to apply to take the exam is November 2, 2022, and the examination date is December 10, 2022.  The civil service examination fee has been waived for the remainder of 2022.  You must take the exam in order to be considered for employment.  To find out more about the job specifications, and minimum requirements, and to view the new promotional video, click on the following link:  Correction Officer Video.

“Genesee County is currently building a new jail, which will allow for the housing of female incarcerated individuals.  As a result, there is a need to hire additional Correction Officers, especially female officers.  Start a law-enforcement career and join our family.  We’d love to have you,” stated Sheriff William A. Sheron, Jr.

Deadly fentanyl has local law enforcement, health professionals on high alert

By Mike Pettinella

Those on the front lines in the battle against the opioid epidemic are unified in their message: Fentanyl is wreaking havoc across the United States, including right here in Genesee, Orleans and Wyoming counties.

“We’re seeing the human toll that fentanyl is having on our communities,” said Investigator Ryan DeLong of the Genesee County Sheriff’s Office, one of four speakers at Tuesday morning’s GOW Opioid Task Force meeting. “Probably everyone in this room has been affected (by substance use) by a family member or friend.”

DeLong and Deputy Ken Quackenbush, both trained as Drug Recognition Experts, spoke on what local law enforcement is dealing with as the scourge of fentanyl – a synthetic, prescription opioid that is 50 times stronger that heroin – has found its way, mostly from Rochester, into the rural counties.

They were joined by Emily Penrose, an epidemiologist with the Genesee County Health Department, who reported data on opioid-related deaths in Genesee and Orleans, and Christen Foley, task force coordinator, who described the basics of fentanyl and the telling signs of an overdose.

About 35 people attended the quarterly meeting at The Recovery Station, operated by Genesee/Orleans Council on Alcoholism and Substance Abuse, on Clinton Street Road.

DeLong and Quackenbush said that they are encountering scores of people using fentanyl through their road patrols and other drug crackdown initiatives. DeLong noted that the opioid is usually packaged in a wax envelope, about an inch square, but recently, they are finding it mixed with other substances for smoking purposes.

While police used to deal with heroin and other stimulants, Quackenbush said that he has “never seen heroin or seen heroin come back on a toxicology report” in his six years with the sheriff’s office.

“It’s always fentanyl,” he said.

Fentanyl is being distributed in both powder and pill form, with some pills in bright colors to mimic candy, the officers said. DeLong said fentanyl is much cheaper than heroin – a factor leading to its widespread use.  Last year, more than 100,000 Americans died of opioid overdose.

DeLong explained that law enforcement is staying up to date in several ways on the drugs coming into the United States:

  • Through regular emails from the federal government on packaging, quantities, forms and trends;
  • Through communication among all local and regional police agencies;
  • Through pro-active policing such as traffic stops and field testing of seizures (confirmed by lab results);
  • Through narcotics trainings at both the “macro and local levels.”

“Every deputy carries and is trained in the administration of Naloxone (popular brand name, Narcan) and we respond to overdose calls for service along with EMS (Emergency Management Services) and fire (personnel),” DeLong said. “We’re also involved in the Public Safety Assisted Addiction and Recovery Initiative, where we link individuals to services through GCASA peer recovery advocates (without criminal implications) and conduct Drug Take-Back programs throughout the year.”

Penrose presented charts that showed a spike in opioid deaths in both Genesee and Orleans counties in 2017 and 2018 – both rates per 100,000 people well above the national average. She said the rate has decreased in the past three years but continues to be cause for concern.

“We’ve seen a big raise in fentanyl-related deaths since 2014, where before that, the overdose deaths mostly stemmed from heroin,” she said. “Additionally, we’ve seen fentanyl in stimulants such as cocaine, methamphetamine, ecstasy and bath salts.”

As far as leading causes of death in the U.S., unintentional injuries – including poisoning from alcohol and drugs – is the leading cause of death in every age group from 1 through 44.

“When you look deeper into unintentional injuries, we see that poisoning is the No. 1 cause for the 25-34, 35-44, 45-54 and 55-64 age groups – and that’s fentanyl,” she stated.

The health department is currently involved in a new initiative, HEALing Genesee, which is working to prevent overdose death through education and awareness, increasing access to Naloxone (which saves the lives of people experiencing an overdose) and safe prescribing practices.

The GOW Opioid Task Force, in conjunction with GCASA, regularly schedules trainings in Naloxone administration, Foley said.

“We encourage as many people as possible to get trained in how to administer Naloxone,” she said, noting that just 2 milligrams of fentanyl is considered a lethal dose in most people. “It’s important to know the signs of an overdose, which including drowsiness or unconsciousness, slow or shallow breathing, choking sounds or skin tone changes.”

For more information about Naloxone training or the task force, contact Foley at 585-815-1863.

Photo: Speakers at the GOW Opioid Task Force meeting on Tuesday are, from left, Christen Foley, Emily Penrose, Deputy Ken Quackenbush and Investigator Ryan DeLong. Photo by Mike Pettinella.

DISCLOSURE: Mike Pettinella is the media specialist at GCASA.

Authentically Local